Community resources
Community resources
Community resources
Jira Service Management
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Hi there, We have a Request form that is being used as part of a JSM Portal Configuration. When an issue is logged via the portal, an alert is created in Opsgenie. We have configured the integration...
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Hi Everyone, I have a very peculiar scenario occurring. We have recently set up a Jira Service management project - we have already used Jira for software projects and confluence for d...
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We have the language set to UK English, which should show ALL dates in our JIRA instance as dd/mm/yyyy (or equivalent) - essentially NOT AMERICAN. However, the dates in the FORM module, dates in SLA...
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I have using a company managed board and I am trying to get the Start date and Due date on the issues details. The details are not displayed to drag these into the layout of the ticket in the setting...
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When creating a scrum of scrum board, linking 4 projects into a larger program, is there a way to view the epics for all projects on the scrum of scrum program board roadmap.
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Dears, I'm facing an issue which is the Jira data is not refreshed directly in power bi dashboards and I should go every time to the dashboard in power bi and refresh it manually....
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Hi, I only want two request types to be provided to users creating tickets on my IT Service Desk board. I have 'hidden' all types from the portal, but when I go to create a request, they st...
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I have over 100 Service Management Projects with two SLAs in place and I need to change one of them for all projects. Rather than having to do that in each project individually, is there a way to set...
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Hi Jira Community, We just started using the IT Asset Management for Jira our question is if there is a way to recover or restore the deleted assets in the Jira Asset Management and is there an...
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Hi there, I thought I had a clever little onboarding setup in place. A couple of insight drop down boxes (hardware, software, accessories). Each of them is multiselect so someone can cho...
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I need to add users who won't initially get an enrollment email but will get emails when they send a message to our support email. How can I do that?
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I've created a dashboard and users are able to see some of the gadgets, but when I updated the dashboard and added new gadgets, my users keep getting this message: "Unfortunately, one or more of you...
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Hi all, we noticed a strange bug in JSM (Jira 8.20.11 with JSM 4.20.11). Within our JSM, if go to reports and try to edit existing reports filter, the filter is fine but cannot be saved. When tryin...
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Hello, I setup an automation rule that generates an e-mail to an external recipient after a Jira issue is created via e-mailed request. I included the following syntax in my automation which capture...
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We're using the Change calendar, and it's working so well that Mgmt wants to see other non-Change Order events related to the same Project in a calendar view (e.g., important project events/deadlines...
408 views 2 1 Deleted user August 12, 2022 -
I need solution for this how to create a condition where Assignee is not equal to Approver.
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Customers are able to view request in service portal under "Requests" and receive notification request has been received. If issue is moved to another project, they are no longer able to view r...
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Hi, Where do I find the schema for the API payload ? I see there is a table with mandatory field and optional one, but is there a schema which defines this ? I want to automat...
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I'm using custom "Created Date/Time" & "Resolution Date/Time" fields for all issues and setting them automatically using workflow post functions. I would like the fields to populate in ...
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Hi! We have many clients with the same permissions who can add watchers. But it is for this account that even the search does not work. I was able to add watchers to the task without any problem...
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I setup Jira Service Management. During my tets with my own account everything worked as expected. But when I added my colleagues as agents they could only work on tickets in terms of creating...
823 views 3 0 Deleted user August 12, 2022 -
Hi I need to add some free text to the JSM Widget we embed on our website so that we can better service our customers. Something like...'Please use this form to report technical issues, all operati...
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We are experiencing intermittent issues with email connection for our 4 service desk projects. We've only experienced when we upgraded to 4.22.1 although clearly it could have happened before I...
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Dear, Is it possible to change the field value without notifications in the bell? There is an automatic rule that changes the system field in all issues. Is it possible to make this change silent ...
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