Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have created an automation based on the template (Daily Slack summary) but I am trying to find a way when there are no Jira posts that the automation does not publish anything in Slack b...
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Hi - I recently did some clean-up and deleted a few extraneous groups in system. Now agents cannot re-assign the issue to another agent. The premission help screen shot is attached. I don't get w...
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We have JSM and will be providing support for several different companies. Part of that support is by using articles in the knowledge base. Is it possible to have one knowledge base, but to restrict ...
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Our Service Desk "Ticket Form" and our "Agent View" have always used the same custom fields. See the below image as an example of fields these screens shared. All of a sudden, our users ar...
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- resolution
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Hello, We are having a very critical situation, where a Admin deleted a Object in Insight and as a very strange situation every value is has been deleting for no reason, like an automation deleting ...
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Hi, is it possible to specify a timestamp when creating an alert? The approximate alert time is provided throughout the interface, but this appears to be driven by the alert API creation time.&...
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When creating an custom field in Jira for and Insight Object, we can define the "Filter issue scope (IQL)" What issue-related smart values can we use here as replacement values? I was hoping I coul...
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Hello I would like my agents to be able to change the Request Type of a ticket from Emailed Request to something else. This does not seem to be something in place today but we have a very new insta...
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For over a year, we've been using Jira Service for tickets, which are created through the website or via e-mail. Until two days ago, everything worked fine and e-mails with responses and new request...
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So when a customer opens an solicitation via Site, is possible to the customer to see his solicitation, anyone knows if there is anyway to change the coluns that shows his solicitation to p...
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Trying to plan out an ITSM build whereby JSM agents would update an insight asset status from the JSM ticket. Presumably using an automation rule. I have followed these instructions: How to u...
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So there is a opition as an portal so clients can see how their issues are, like the status and other things, but i don't quite know how to use it, anyone knows if there is any where that I can see h...
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Hi, I am trying to cleanup my user list inside a JSM project in Cloud. I see user types as follow: Administrators Project Super Users Project Users Service Desk Customers Service Desk T...
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Hi We currently have jira service desk but I am unsure how to configure this to where when a ticket is escalated it no longer becomes a part of level 1 queue but rather to level 2 queue. &nbs...
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Want to add a custom field similar to the mandatory resolution field at the time of Issue Resolution. How to do this? I made a custom field and made it 'Required' in the screen 'JIRA Service Desk Re...
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Hi Community, have anyone faces an issue, then customers reply to tickets straight from their emails, and their responses inside the ticket contain all of the signatures, pictures, and other...
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Hi Community, our customer portal needs to be in the Czech language, so I am editing all texts. I managed to find and edit everything but the sign-up texts after the customer follow-up link ...
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After implementing the GDPR strict policy I'm unable to tag a Customer in Issue comments. How can I fix it? Is it possible to disable GDPR strict policy for my projects? Many thanks Rom...
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I want to create a service desk that centralizes other service desks, so that without jumping from one service desk to another all the tickets are centralized in one single service desk. Thank you!
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Looking at various posts on importing from Web Request URLs. Can anyone direct me in how it could be achieved via, Graph QL API? Or if this is currently possible without the use of a marketpla...
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I've had the issue for the past few days where Jira Admin is unable to verify the two TXT records for email domains. I've tried readding to the DNS provider a few times with no luck. Any ideas?
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Hi everyone, We are planning on changing the workflow for our existing project. During the transfer to a new workflow, the status' of opened and closed tickets will need to be assigned to those of t...
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Greetings, Atlassian recently started to roll out Improved Create Issue Experience feature. Our instance got updated on Monday 11.7.2022 This is how our Create button looked like. To...
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Hi! I am developing an app thats gonna run as an Azure Function in the cloud, i would like to have a API key that can be used in an code envelope. Now the problem is that my API-keys expire after i r...
695 views 1 0 Deleted user July 14, 2022 -
Hi all, Just wondering if there's a way to have all ops genie incidents send status updates to a single slack channel in our connected slack workspace? E.g. 1. Create an incident 2. An incident n...
- Question
- cloud
- incident
- incident-management
- opsgenie
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| July 24, 2025 12:26 PM PDT |