Community resources
Community resources
Community resources
Jira Service Management
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Hi. I am trying to make an automation that insert a fild under certain condition. The client will select a option in the intial request. The automation i create will change de status depending how op...
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We had outgoing emails set up to go through a custom domain. Everything worked fine until we got a notice last month from JIRA saying that we needed to add some DNS routing texts to make everything D...
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I've made an automation which clones an issue from our support helpdesk into a different project and deletes the helpdesk ticket. The cloned issue created two subtasks and I would like to automatical...
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Using Jira Service Desk and over the past weekend we (not me) migrated from on-prem to cloud and now somethings are not working. Before migration.. We could send e-mails from JIRA when a re...
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I have created a project board to share with my stakeholders, my team creates JIRA tickets and fills out comments and logs work hours there but I don't want them to have to do that in the tickets and...
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Hi Community, I have a few situations here where I need to make someone receive emails when customers make interactions in tickets which are assigned to someone who could be out of off...
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Our "customer invited" e-mail is written in two languages as we have clients from several countries. -- Välkommen! Du har blivit inbjuden till ${portal.name} supportportal. Här kan du skapa ärende...
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Re https://confluence.atlassian.com/servicemanagementserver/automating-your-service-project-939926334.html, how does one switch the user under which legacy automation runs?
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I've implemented Assist (Chat) in Slack to improve communication on Service Desk requests, but even all my Service Desk techs don't seem to see issues using it. One of the main uses is to make it so...
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An OpsGenie alert has been firing off to me intermittently, but frequently, yesterday, last night and this morning. Can't figure out why I'm getting it as I'm not supposed to be in that group, or how...
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Dear Community, We are new to Atlassian Since we are building our new Business and would like to know if it is possible to make a difference between External Customers in case of rights within the...
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Is there a way to reset Dashboard so that the data used for testing purposes is not including in results once a project is complete. i.e. Pie Chart gadget.
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Our Company would like to try out 'Jira Service Management' software to make a decision based on that whether we want to subscribe to it. Unfortunately we are unable to activate it on our existing U...
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Hello All, I've been trying to start a Insight Import on cloud version using an api post on this url : 'https://api.atlassian.com/jsm/insight/workspace/'+$workspaceid+'/v1/import/start/'+$impo...
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Hi, I have a problem when trying to scan a PC on the same subnet, it said, "No working credential for IP ADDRESS", tried to test with the program and it said, "Cannot connect with credentials"...
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Is it possible to give customers the ability to sort the columns in Jira Customer Service Portal? If so, how do I enable this for the customers?
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Hoje eu tenho um projeto com vario tickets nele , criei um projeto novo para acompanhar certos chamados somente neste projeto , porem a tickets que cai no portal que cai direto no projeto onde e...
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Hello! I'm testing Insight Discovery on Linux, everything else works fine, aside from a few bugs with the GUI. The problem is with saving results, using mono Discovery.exe - l saves the result...
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Hello community! We sometimes notice that we are quite busy discussing issues among ourselves, but we sometimes forget to keep the customer updated on the status. I would like to send the agent a r...
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Hi, I'm brand new to Jira - IT just gave me access and no detail about how to set up a project properly. I've managed to get my project created and then an end user input set of questions. T...
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Hello all, I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the...
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Dear colleagues, in IT Service Management (ITSM) exist 5 category : Service requests, Incidents, Problems, Changes,Post-incident reviews. How i can create new cate...
- Question
- atl-orange
- jira-service-management
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I need a method to display the same issues that a customer would see in a Dashboard, so was wondering if anyone knows of a way to replicate this in JQL? i.e. all issues raised by currentUser() and w...
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I have several knowledge base pages which are listed fine when searching from the Service Desk widget. However, the links open within the widget and the formatting of the pages gets messy. Is there ...
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We rated Jira as the best ticketing system. It will be the only external system accessible to our customers. With Refined we can professionally integrate this system into our corporate design. The...
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