How can I put the smartlinks in a screen's comments box?

[David Ramos Fernández]

Hello community!

I have a problem with smartlinks. When I put a link in the issue's comment box , the link transforms into a smartlinks correctly.

But if I put a link in the screen's comment box, I don't get the smartlink.

I would not know how to configure the smartlinks so that they can also be used on the screens.

Greetings and thanks in advance!

[Jack Brickey · Accepted solution]

Hi @David Ramos Fernández , welcome to the community.

If you simply type in your issue, key, in your example, TD–26, then it should automatically present the smart link. I have verified this in my instance.

[David Ramos Fernández]

Hello @Jack Brickey ,

Thank you very much for the answer, I tried it on my instance and it works correctly. However, I wouldn't know how to apply smartlinks on screens with confluence pages, dropbox, google drive, etc.

Greetings.

[Joseph Chung Yin · Accepted solution]

@David Ramos Fernández -

Welcome to the community.  You can just key in the issue key (JSM-xxx) during the WF transition comment field in the pop-up window, and it will automatically change it to smart link.  I have also verified this behavior in our instance.  You don't need to give the issue URL.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[David Ramos Fernández]

Hello @Joseph Chung Yin 

Thank you very much for the answer, I tried it on my instance and it works correctly. However, I wouldn't know how to apply smartlinks on screens with confluence pages, dropbox, google drive, etc.

Greetings.