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Is that possible to assign a ticket to on-call person (or a particalar person) automatically in JSM

macha srinath
macha srinath
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November 10, 2022

Is that possible to assign a ticket to on-call person (or a particalar person) automatically in JSM

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Sayed Bares [ServiceRocket]
Sayed Bares [ServiceRocket]
Community Champion
November 10, 2022

Hi Macha, welcome to the community!

Please check out the following community thread, which answers your question:

https://community.atlassian.com/t5/Jira-Service-Management/assign-new-serviceDesk-issues-to-on-call-resource/qaq-p/1704982

I hope it helps!

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