I want to see only One Request Type for Incident and one Request Type for Access Management

[Sreenadh]

Hi,

If i select Issue Type as--Incident then Incident Management should only display or visible in the Request Type

If i Select Issue Type as --Service Request then Request Type should only be Access Management.

Instead of i am able to see all the Request Types which are available in the list.

If is there any way to hide the remaining request types which are in the list.

Thanks,

[Alex Koxaras -Relational- · Accepted solution]

Hey @Sreenadh 

By now, after answering too many of your questions, you feel like family to me :)

I would swear that you've asked a similar question. The answer is that you can't hide them. Not on cloud. However you can distinguish them:

When you select an issue type then the request type which use the same issue type will appear on top, while all the other with a separator below them.

If you select an issue type where no request type is available, then you'll get an indication that there is no matching request type.

However as I said, you can't hide them currently.

[Neha Mahajan]

Here's feature request for the above ask:

• JSDCLOUD-15251-need to show only associated request types for the issue type while creating issue