Community resources
Community resources
Community resources
Jira Service Management
-
Hey everyone, I am looking to set up a couple of reports to measure my CSM's "true" response and resolution times. Currently the clock stops on certain ticket status...Waiting for Customer etc. I...
-
I want to give a view option of archived issues for the normal users who don't have admin privileges. So, user able to see what are the archived projects. just they can view and no need to do anythin...
-
Hello, Does anyone know where I can find a Jira Service Desk manual but from the customers point of view? Basically, I would like to let my customers know how to move around their portal and how to ...
-
Hi When ITSM project created in JSM we have below fields are created automatically. Planned Start Planned End Actual Start Actual End How we can set a condition that Actual Start and Ac...
-
Hi I am implementing a change management process in JSM, as part of this I have a statuses named "Scheduled", "Implement" added in the workflow. I have date added Date Time fields (Actual St...
-
HI Community, what happens to the dashboard or filter if I archive the project and it's in JQL? Thanks Regards, Saqib Dar
-
I have created the SIM asset along with the Network Operator and SIM Status as related objects. But when I do a csv import and use the placeholder mapping, the object references are not mappe...
-
Hello. We currently have 8 projects (Jira Software) running, which has been in production for some 3 years. We are looking at leveraging Jira Service Management, in particular ‘Services’. Woul...
-
I want to be able to open this filter at any time of the day and see ONLY the tickets due the next business day. Is that doable?
-
I would like to do the following. 1. Extract the issue value which will return a string like "Topic - Title[ID]" 2. Only use the ID from the string above in my query to the data returned by m...
-
When I go into to raise a request in the customer portal, a few of the forms do not populate after I click on the issue types link in the portal. Any thoughts on why this could be? These ...
-
Hi there, I'm an administrator of a project within a Service Management Group. Despite belonging to the same Administrators permission group as the Project owner, I am unable to filter by creators o...
-
There is an option to enable or disable it but I want to know what it means.
-
I´m trying to show users SLA regarding their tickets on the customer portal, so users know how long it would take to resolve their issues. Is it possible? I´ve seen a screenshot that shows exactly ...
-
Hello, I would like JIRA to send an email to people every week with the results of multiple filters via automation. I'm trying to use the lookupissues smart values with ...
-
Hi, In the Field Configurations i can see only 2 projects for the same field configuration but i want only One for One project. Please find the below screenshots for your reference. Do we have...
-
Hello, I am working on creating custom issue types for change control management requests which do not use " Request Type" field at the create an issue screen. How can I remove ...
-
hi, i am making a separate project where issue that go to development get created when in the support the ticket status changes to a specific one. the only problem is that its possible to recr...
- Question
- jira-service-management
-
How do I create a dashboard that has all issues my and team have created. I want to see the status of all that was created and where they are in the process. Is this possible? I am ...
- Question
- jira-service-desk
- jira-service-management
-
Does anyone know of an add-on that would allow for this? People are ignoring bandwidth and JIRA doesn't seem to have a great way of automatically enforcing it?
-
Hey fellow Atlassians! For the project I'm working on right now I want for multiple portals to be connected to one service desk project, making a centralised place for issues from mult...
-
Hello Everyone, we have created this custom field (User picker) and added it to one of our JSM forms. However it is not suggesting/finding all of our user from the org - it is only showing some admin...
-
We use Jira Service Management to process requests sent to us by customers via our support@ email account. These customers have no accounts; they most probably don't even know about the existance of ...
-
Is there any product on Atlassian (DC) that could provide an audit trail to capture all the changes that happened on the configuration, fields values .. ets E.g. Are changes to an incident's...
-
Hello, Using my Atlassian account I want to quote the Opsgenie Sandard for 9 users for Portugal Capgemini Entity. I can not see this product on the list, can you please advice? Regards, A...
- Question
- opsgenie
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 14 | |
| 9 | |
| 5 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST | ||
| January 22, 2025 12:24 PM PST |