Atlassian Account

As a org admin, is there a way to see which user accounts/IDs in our domain are Atlassian IDs? I have looked in the directory and at profiles an don't see anything that jumps out, is it staring me in...

• Question
• account-identity
• mov-atlassian-account
• platform

When I log in it asks me to accept new terms. When I do so it logs me out. I cannot stay logged in to post a reply. Please assist.  (matt@venvee.com)

• Question
• account-identity

Afternoon, We will be changing our Atlassian domain to a new name, so from xyz.atlassian.net to zyx.atlassian.net. I need to know what will happen to the users that currently have accounts in the x...

• Question
• account-identity
• mov-atlassian-account
• platform

Looking to delete my account, although I apparently have a reoccurring payment, came across the Atlassian Cloud and promptly cancelled this subscription, although I am still unable to delete my accou...

• Question
• account-identity

I tried setting up my domain as a sending email domain in Atlassian. I've had some issues. It's unable to verify my DNS records. Would anyone be able to help me out with this? Perhaps someone has ha...

• Question
• account-identity
• atlassian-platform
• mov-atlassian-account
• organization-administration%2cnot+applicable

👋 Update 23 May 2025 The steps mentioned in this article are no longer necessary to retrieve the Directory ID. We have now made available an API endpoint that queries the Directory ID more easily...

• Article
• account-identity
• administration
• api
• atlassian-guard
• guard
• +3 more tags...

We are facing an issue with administrator access to our Atlassian instance. The primary administrator has left the company, and we no longer have access to their account. We need to restore administr...

• Question
• account-identity

I couldn't find any email to send an invitation.

• Question
• account-identity
• bitbucket

We have the requirement to ensure two factor authentication for Jira and Confluence for users with and without mobile phone. I'm not yet clear if it's possible to use a hardware token instead of an ...

• Question
• account-identity

Hi! I have a following problem: • I am using work email for Atlassian Community. • Before joining my company I have completed some certifications on Atlassian University with my personal email. ...

• Question
• account-identity

Hello! I am currently being charged a $33 recurring monthly charge, however, I cannot see any non-free-bills on my accounts. I would like to get this resolved, so I can stop getting billed for someth...

• Question
• account-identity
• billing
• subscriptions-and-billing

Hello, in my previous job I had an account created with the email nella.grundlingova@4fin.cz. The email is no longer active and has been deleted. When logging into this account, a verification code i...

• Question
• account-identity
• atlassian+cloud

I am the org administrator for my JSM instance and my account has been deactivated after a mishap with external group syncing with AAD. I cannot login with my admin account to raise a support ticket...

• Question
• account-identity

I'm trying to change my account email to a new one   I changed the email from this link https://id.atlassian.com/manage-profile/email   Then got this message below:   Update pen...

• Question
• account-identity
• account-management
• atlassian-account

  Where can i get Tax residency certificate of 2025

• Question
• account-identity

When viewing API tokens from within an individual users profile, the data point "Last accessed" is provided: When viewing API tokens from the admin console, the data point "Last used" is provi...

• Question
• account-identity
• api-token

How can I set up two-step verification if I've signed in with my Microsoft account and I don't have an account password?

• Question
• two-step-verification

We acquired a company a few years ago, and they have continued using their own instance of Atlassian products instead of migrating to ours. At this time, there are no plans to migrate. Unfortunately...

• Question
• account-identity
• bitbucket
• bitbucket-cloud
• cloud

    Hi, I have a problem with my company account.This is my personal account just to ask a question since I cannot login my other account. After our company moving from gmail to outlo...

• Question
• account-identity
• email

I received the following email on 1 Mar from the Atlassian Community: Nikola Perisic mentioned you in I would like to withdraw from the ATLASSIAN Community, because I joined it by mistake. ... D...

• Question

  for the app in my dashboard, but I can get others emails from Trello.

• Question
• account-identity

I recenetly applied for a role - with a referral - and every time I go to check the status, the account has disappeared. I applied through this link:  (I put the link here, now it is saying inv...

• Question
• account-identity

I've tried to support pi network but the support portal is not working i need help 

• Question
• account-identity
• not-applicable
• security-and-access-policies

Hello.   we're a small businessI don't want to pay the huge overhead of having Atlassian Guard, all I want it to force people to use only Microsoft login, and block all other authentication...

• Question
• account-identity
• authentication
• microsoft

I am trying to regain access to my business Confluence instance. Unfortunately every account was disabled including myself as the admin. I can't open a support ticket or even sign in with my account ...

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• account-identity