Lost account

[MS]

I have been using an account for the past 4 years to use trello and today I tried to use it on atlassian.com to take a look at other products, but couldn't get it to log in, it always takes me to "create an account" page when I input my email. After some time fiddling I created an account with the same email, name, password as the old account and lost access to my trello boards. As if the old account had never existed. What do I do?

[Lara · Accepted solution]

Hi @MS ,

Thanks for reaching out!

As this is related to your account (and you have a Premium), we can assist you further via a support ticket. 

I've gone ahead and created the ticket on your behalf: TRELLO-220607.

Keep an eye out for an email from us 😊

Thanks,

Lara

[Piano Haus]

I can’t access with Atlassian 

I need to login at my university

 I have no access details

[Lara]

Hi there,

Thanks for reaching out.

I've taken a look for an Atlassian account under this email address but I wasn't able to locate one.

I would recommend checking if you've accessed Atlassian or Trello using a different email address.

Please let us know if you have any other questions, and we'll be happy to help.

Thanks,
Lara