Lost access to 2FA - Unable to login to my Atlassian account

[Hakkı Ayrık]

Hello Atlassian Support Team,

I am writing to you from a different Atlassian account because I cannot log in to my main account due to 2FA issues.

I lost access to my authenticator app and do not have backup codes.
Additionally, when I tried to use a recovery code that I had noted down earlier, it was rejected as invalid.

Could you please help me reset the two-step verification for my main account?

Thank you for your support.

[Beverley]

Hi @Hakkı Ayrık 

Assuming the account isn't a company managed account, if your recovery code isn't working, then please follow these steps to recover access to your account:

1. On the recovery code screen, select Can't find your recovery key?

2. Select Send recovery email. We’ll send you an email with more information with the subject line Steps to recover your Atlassian account. This email doesn’t contain a one-time link.

3. After 24 hours, we’ll send you a second email with a one-time link. This link lets you access your account and takes you to the two-step verification settings page. Follow the instructions in this email to disable two-step verification or enrol a new device.

This guide has more information about how to recover access to your account: Your emergency key doesn't work or you've lost it

I hope that helps!

[Brant Schroeder]

@Hakkı Ayrık welcome to the Atlassian community

I am assuming that you still have access to the other account specifically the email account associated with it, and it is not a company managed account.  If this is the case then support will be able to help you.  

I have escalated it to them.

While you wait to hear from them I would suggest following the steps here to see if you can recover it - https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/#Your-emergency-recovery-key-doesn--x27-t-work-or-you--x27-ve-lost-it 

[Hakkı Ayrık]

Hi everyone,

I just wanted to let you know that my issue has been resolved. Following your guidance, I went through the recovery process, received the email as described, and was able to regain access to my account.

Thank you all so much for your clear explanations and support — it really helped me!