Request to restore Jira site (keen-app.atlassian.net)

[harry foreman]

Hi Jira team,

I'm the admin for a free Jira cloud site (keen-app.atlassian.net) that was recently deactivated due to inactivity as was dealing with a bereavement and put the project on pause.  The site still shows a warning that data may be deleted soon if I dont reactivate. I've tried every route with the help of ChatGPT but hitting blockers everywhere so it can only now send me to community support. The site wont even let me upgrade my plan, it just gives an error page. Could you please escalate this so my site is restored before permanent deletion?

Thank you for any help you can provide,

Harry

[Fazila Ashraf]

Hi @harry foreman 

Only Atlassian support can restore the site. Did you manage to raise a request with atlassian as described in https://support.atlassian.com/organization-administration/docs/can-i-restore-an-organization/ ?