Users marked For Deletion in Atlassian

[Nguyen Hoang Linh]

Some users have already been removed and their Google accounts deleted, but they still appear in Atlassian with the status For Deletion. Could you clarify why this happens?

[Nikola Perisic]

Welcome @Nguyen Hoang Linh 

Since these are managed accounts, before they get deleted, there is a 14 days of grace period before their account gets deleted. You can find out more information here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

[Nguyen Hoang Linh]

Hi @Nikola Perisic

 So I will keep this question here, since we have already experienced this issue a few times — we deleted some accounts and waited for the 14-day grace period. However, after some time, the deleted accounts still reappeared. We suspect this might be a bug.

[Nikola Perisic]

@Nguyen Hoang Linh 

I've deleted your image since it contained sensitive information. When you say the user re-appeared, do you mean that this Ed person re-appeared? Otherwise, they will be marked as Former user.

[Nguyen Hoang Linh]

Yes the user name Ed is re-appeared since when us deactivate and delete. Of course we have to wait until 14 day before the account disappear on our the system