How long to wait to buy additional JSM licenses (Support not answering for 7 days)

[Igor Manić]

Hi.

What's your experience in regards to waiting for an upgrade for JSM annual plan?
We have been using 2 licenses, and tried to upgrade to another user tier with 10 licenses - but, after a whole week of waiting for a response, we still have no response, and no quote for this change.

Do you have any similar experience, what can I do to raise the urgency of the support ticket?

Thanks for any advice!

[Pedro Olmo]

Hello @Igor Manić ,

You should open other ticket support here: https://support.atlassian.com/

 Regards