No access to Loom for three days...Anyone else?

[Andy Fernandez]

For more than three days we have not been able to access our paid Loom account. We've filed multiple tickets, sent emails, and zero response from anyone at Atlassian/Loom. 

We have critical recordings and videos that we cannot access and it's become very disruptive. 

Has anyone else experienced this? 

[Vishalakshi Narayana Swamy · Accepted solution]

Hi @Andy Fernandez

Welcome to Atlassian community!
We are very sorry that you are facing issues in accessing your Loom workspace.

Can you please share the ticket  URL with us so that we can look into this further?

Best Regards,

Vishalakshi Narayanaswamy

[Andy Fernandez]

Hi, we were finally able to get a resolution yesterday morning. Thank you for checking. 

[Nikola Perisic]

Hi @Andy Fernandez 

For now, there are no active incidents for Loom. What kind of an error message are you receiving?

[Andy Fernandez]

That we do not have access, def not an outage or system incident. Seems like an access/config issue. There's an open ticket. 

[Valerie Knapp]

Hi @Andy Fernandez , thanks for your post.

Apologies for your situation, I have flagged this post to Atlassian. Someone should reply to you here.

Best wishes

[Andy Fernandez]

Thank you Valerie.