How to Connect Jira Service Management with GitHub & Azure DevOps

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Introduction:

• Support teams often need developer input when resolving complex issues.
• Without a seamless connection, support tickets can get stuck in Jira while developers work separately in GitHub or Azure DevOps—leading to delays and communication gaps.
• The good news? Capybara: GitHub & Azure DevOps for Jira Service Management makes collaboration effortless.
• In this article, we’ll explore common challenges, a better workflow, and how to set up integration for smooth teamwork.

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1️⃣ The Challenge: Why Support and Dev Teams Struggle to Collaborate

💡 Common problems when support teams escalate tickets to developers:

• Context switching: Devs have to leave GitHub/Azure DevOps to check Jira tickets.
• Lack of visibility: Support agents don’t know if or when devs are working on an issue.
• Manual updates: Support teams chase developers for status updates.
• Missed SLAs: Without clear tracking, issues take longer to resolve.

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2️⃣ The Solution: A Unified Workflow for Faster Issue Resolution

🔗 Capybara enables a streamlined process where:
✅ Support agents link Jira tickets to GitHub/Azure DevOps issues or pull requests.
✅ Developers see relevant Jira details without leaving GitHub or Azure DevOps.
✅ Status updates and comments sync automatically, reducing back-and-forth messages.
✅ Everyone has real-time visibility into issue progress.

🚀 Result:

• Faster resolutions 🚀
• Fewer missed SLAs 📈
• Happier customers 🤩

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3️⃣ How to Set It Up in Minutes

🔧 Step-by-step guide to integrating Capybara in Jira Service Management:

1. Install Capybara from the Atlassian Marketplace.
2. Connect GitHub/Azure DevOps using simple OAuth authentication.
3. Link Jira issues to development work with just a few clicks.
4. Enable automatic status syncing so everyone stays updated.
5. Monitor progress from Jira without switching tools.

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4️⃣ Real-World Benefits: What Teams Are Saying

📢 Case Study Example:

• Before Capybara: Support agents manually synced tickets between systems.
• After Capybara: Jira tickets automatically update when developers push fixes.
• 🎯 Result: Faster resolution times and less back and forth comms!

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5️⃣ Take Control of Your Support-Dev Collaboration Today!

🔹 If you’re tired of chasing developers for updates, try Capybara today.
🔹 🚀 Get started in minutes: Install Capybara now.
🔹 Have questions? Drop them below—we’d love to help!

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Call to Action (CTA):

💬 How does your team handle support-dev collaboration today? Share your thoughts below!