Recover Trello account after SMS no longer supported

[BTheEPIC]

Atlassian,

I'm currently locked out of my Trello account due to a legacy SMS 2FA. I am getting the message:

Legacy Trello-only two factor authentication over SMS is no longer supported. Please enter a backup code or contact support to recover your account.

The contact support link brought me to a useless page with no option for Trello support.

Could I please get some help?

[Sakshi Verma · Accepted solution]

Hi Brayden,

I understand that you're having trouble logging into Trello because it's asking for a legacy Trello 2FA code and Here's what you can expect next:

I've started the process to remove 2FA from your account. You should soon receive an email notifying you that the recovery process has begun. You'll also receive a second email with a link to recover your account.

The recovery link in the second email will expire in 12 hours. Please click the link and enter your password to disable two-step verification.

Thank you !

[BTheEPIC]

Yep, got it! Thanks for the quick response!