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Resolution Field Auto Set to Done for Some Users

Jennifer Rems
Jennifer Rems
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August 13, 2024

Hoping for help with this situation.

We use company-managed projects and have multiple projects, some that use the same workflow.

Problem: For some users (not all) issues automatically have the resolution set to "Done" when these users create a new issue/ticket. I need for this to stop happening, because it's inaccurate and I cannot track data.

When I (and most other team members) enter a new issue/ticket the resolution is left open until it's manually set to done when the work/status is set to "Done". 

Why would this be happening?

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Marc - Devoteam
Marc - Devoteam
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August 13, 2024

Hi @Jennifer Rems 

Welcome to the community.

Check all automation rules active on the project, project rules and global rules.

Check the workflows that are used, are there post-function on the create transition, that trigger this.

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