#20 Report of the Week: Issue Resolution Trends

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This time on our Report of the Week series, we’re looking at different ways to analyze Issue Resolution Trends over time. Understanding how issue resolution rates change over time can help teams optimize workflows, allocate resources efficiently, and improve overall performance.

This report offers a broad view of issue resolution trends with key visual elements that make it easy to interpret progress:

📊 Raw Numbers – always good to have them (i.e. number of resolved issues) at hand.

📈 Absolute Change – highlights the month-over-month difference in resolved issues.

🔼🔽 Visual Indicators – up/down arrows indicate whether performance in this month has improved (green) or declined (red).

📉 Sparkline Bars – mini bar charts display the magnitude of changes, making trends instantly recognizable.

📊 6-Period Trend Line – shows patterns over time, helping teams anticipate future performance based on past data.

Don’t forget that all eazyBI reports can be customized by applying filters, in that way creating the report you need.

Conclusion

Use this report to:

✅ Track Resolution Performance Trends – Monitor how issue resolution evolves over time.

✅ Identify Key Shifts in Performance – Quickly spot months with significant improvements or declines.

✅ Visualize Patterns in Issue Resolution – Use trend lines and sparklines to understand how your team’s performance fluctuates.

✅ Compare Performance Across Different Periods – Assess how different strategies impact resolution rates.

Import this report into your eazyBI account and start tracking performance today!

Stay tuned for next week’s Report of the Week, and let us know how this one helps you stay on top of your resolution metrics! 🚀