Status Category is Done but Resolution is empty

[marty_chang]

What might have caused a Jira issue or Jira work item to reach a state where Status Category is "Done" but Resolution is EMPTY?

Below is an example JSON body sanitized from a real work item.

• Status is "Done" ✅
• Status Category is "Done" ✅
• Resolution is EMPTY 🤯

{
  "expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations,customfield_11023.properties,customfield_10010.requestTypePractice",
  "id": "1538492",
  "self": "https://example.atlassian.net/rest/api/3/issue/1538492",
  "key": "EX-6243",
  "fields": {
    "statusCategory": {
      "self": "https://example.atlassian.net/rest/api/3/statuscategory/3",
      "id": 3,
      "key": "done",
      "colorName": "green",
      "name": "Done"
    },
    "resolution": null,
    "status": {
      "self": "https://example.atlassian.net/rest/api/3/status/10001",
      "description": "",
      "iconUrl": "https://example.atlassian.net/",
      "name": "Done",
      "id": "10001",
      "statusCategory": {
        "self": "https://example.atlassian.net/rest/api/3/statuscategory/3",
        "id": 3,
        "key": "done",
        "colorName": "green",
        "name": "Done"
      }
    },
    ...
  }
}

[Akhand Pratap Singh]

Hello @marty_chang ,

Good day, Welcome to Atlassian Community.

1. Can you please check if post function for Close transition is setting Resolution.
2. If you don't want this to Automatically set Resolution, then try adding transition screen for Close Transition to allow users to select Resolution of the ticket

Check Article: https://support.atlassian.com/jira/kb/best-practices-on-using-the-resolution-field-in-jira-cloud/