Early Access: Observability in JSM — powered by Rovo

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Hi everyone! 👋

We’re opening an Early Access Program (EAP) for a major new Jira Service Management capability: deep, native integrations with leading observability platforms —brought right into Rovo.

This is your chance to shape how Atlassian brings AI-assisted alerting, incident management, and root-cause analysis directly into JSM workflows in the era of agentic AI.

Why this matters

Modern ITOps teams rely on a rich ecosystem of monitoring, alerting, and observability tools. By surfacing metrics, logs, traces, and AI-driven insights inside JSM, teams get the full picture faster—accelerating incident response and simplifying RCA. Rovo also connects Atlassian’s Teamwork Graph (deployments, changes, and DevOps context) with your observability data for a complete incident view.

What you’ll be able to do

• Auto-enrich incidents with real-time telemetry, AI recommendations, and Teamwork Graph context

• Investigate and resolve faster without tool-switching

• Generate automated, data-rich PIRs

• Cut alert noise and correlate related issues for quicker triage

• Separate signal from noise with AI-guided alert investigation

What’s included in the EAP

• Unified incident context: See metrics, logs, and traces from your observability stack directly in JSM issues and chat

• Conversational diagnostics: Ask natural-language questions (e.g., “What caused the spike in service X?”) and get AI-powered answers across connected tools

• Automated PIRs: Create post-incident reviews with embedded charts and root-cause summaries

• Seamless auth: Secure, admin-configured connections—no juggling API keys during an incident

Interested? Register your interest in the EAP now.

Who should join

• ITOps teams using JSM alongside observability tools

• On-call engineers and SREs looking to reduce context-switching

• Incident managers focused on lowering MTTR and improving reliability

What’s in it for you

• Early access to new capabilities and direct influence on our roadmap

• Dedicated support from the Atlassian product team

• A chance to shape how AI and observability come together in JSM

About the EAP

We’ll start with a subset of observability vendors; limitations and setup details will be covered in support docs. We’ll expand integrations over time. Your feedback is crucial—we’ll follow up with surveys to learn what worked, what didn’t, and what you need next.

Interested? Register your interest in the EAP now.