Improve your operations efficiency with JSM Slack ChatOps

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TL;DR Use JSM ChatOps Slack application to manage alerts and on-call

Hello Everyone,

This post gives a quick walkthrough of how you can leverage Jira Service management ChatOps capabilities to receive notifications for the alerts and also take actions on them directly from Slack. This eliminates the need for the on-call responder to keep logging in to the JSM UI to acknowledge and close alerts. Further, the more advanced users can also use the /jsmops command in Slack to take actions from the command line seamlessly. To learn more about Slash command click here

Customers can add multiple Slack integrations to simplify alert notifications. For instance, if they wish to set up an integration to notify a Slack channel based on priority, they can configure it according to their specific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack.

Who can configure it?

• Jira admins can set up Slack workspaces for the JSM site, this is required to create the Slack integrations for receiving alerts

• Team admins can set up Slack integrations for their teams (Slack notifications will be sent only for alerts on which their team is added as a responder)

Demo Video 

Configuration Steps

To connect Slack Workspace with JSM Site

1. From the top right of your screen, select Settings > Products.

2. Under the Operations section, go to Chat and video tools.

3. Under Slack, select Connect

4. Log into Slack, and select Authorize to allow Jira Service Management to access your slack workspace.

To create Slack integrations for Alerts

1. Navigate to Teams and select your team for which you want to set up the Slack integration

2. Click on Integrations and select Slack from the list of integrations

3. Fill in the necessary information (such as name, responder team, workspace and channel) to create integrations

4. Add more filters based on your use case

5. Turn on the integrations

In a similar manner to configure global Slack integration to receive global alerts

1. From the top right of your screen, select Settings > Products.

2. Under the Operations section, go to Integrations

3. Click on Integrations and select Slack from the list of integrations

4. Fill in the necessary information (such as name, responder team, workspace and channel) to create integrations

5. Add more filters based on your use case

6. Turn on the integrations

To learn more about how to resolve incidents via Slack ChatOps - Click here

Please leave any feedback below in the comments. We are continuing to improve the experience. Thank you!