The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Follow The Sun On-Call Schedule in Opsgenie

What is the Follow the Sun Model

The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current time. Companies large and small are able to provide 24-hour service without putting the burden on one site and requiring employees to work late shifts or overtime.

These screenshots below are the example configuration used for an On-Call Schedule to implement a follow the sun model in Opsgenie.

2022-11-14_12-36-13_2022-11-14T17_43_23.588Z.png2022-11-14_12-37-05_2022-11-14T17_43_16.278Z.png2022-11-14_12-37-28_2022-11-14T17_43_06.712Z.png2022-11-14_12-35-47_2022-11-14T17_43_30.616Z.png

In order to ensure that we continue to provide useful content, please let us know if this Article is helpful (Thumbs Up/Down). Also, to help us improve, feel free to provide additional feedback (directly in the community).

1 comment

Comments for this post are closed

Community moderators have prevented the ability to post new comments.

Michael Meyers
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 25, 2024

This is very helpful, thanks for posting.  How do you manage overrides?  Let's say someone on the EUR rotation wants to take over for a colleague for a week, is there a way to do this in one click or do we have to replicate the rotation's schedule into the override?  I was hoping since you choose a rotation when you add an override, that it was inherit the rotation's schedule, but it doesn't seem like it does.

Like Joan Pérez Guerrero likes this
TAGS
AUG Leaders

Atlassian Community Events