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Community resources
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Community resources
- Community
- Tag: customer-portal
Tag: "customer-portal"
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Even though I am using the Turkish language in Jira, the 'All Portals' text is not being translated into Turkish. Is there a previously opened ticket for this? Also, the text 'Required fields are mar...
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Hi, we have a portal made by our consultant 2 years ago. Now we are finally implementing it to our customers. First I have created two request types and made my team a service desk customers. ...
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Hi I want to create a customized form on Jira Service Management Portal for user to submit a change through the Portal . Can anyone help is setting up this form on the Portal.
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Hello, I'm mainly trying to get an understanding of whether this is an old setup causing grief or something I can resolve please. We migrated from Jira Server to Jira Cloud in 2024 and since then h...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate by...
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When I create a ticket, I receive an email notification via customer notification, but it does not show attachments, although they are there, how can I fix this? What should I add?
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Dear All, I was checking 2FA for portal only customers and found some interesting facts and want to know exact answer thats correct 1- 2FA feature can only be used for managed account and cant be u...
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Currently on our customer portal when a user access is the public knowledge base, the breadcrumbs at the top of the window where the page is displayed from confluence does not match the hierarchy i...
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Hello All, We are having an issue when a new customer submits a request type through our portal, he instantly gets an error stating he doesn't have permission to see that request. Atproject level ...
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I'm developing a Forge app to list all the remote links on the customer portal request UI. I think I managed to give the app the correct scope and unlicensed access permissions, correct me if I'm wro...
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...ortal-access to a user group, that we can change the permission for the developers, that they not accidentally comment public? Probably not by Atlassian default, but maybe you know a workaround or a...
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The people that submitted the Jira request in the portal can not see their request because they are not added automatically to the project with the role service desk customer, is there a way to do th...
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Is it possible to have a public service desk but show the wiki pages on the portal just for approved domains (or users)?
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Hello everybody and thank you for reading this. We are trying to customize the Portal View (what customers see). Currently the "Priority" is in the middle part of the screen. We want it in ...
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Jira Data Center! Hello, I have a portal, I want clickable articles on it, how to fix any problems, how to implement this in Jira Data Center? So that you don’t have to use the search bar and ...
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Hi, I have a situation where we have an internal JSM and Portal, we also have JSW too. I have a user with a JSW license who also raises requests via the Customer Portal, however they are able ...
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Hello, I am trying to achieve client-side validation of fields on the customer portal, before the requests are submitted. NOTE: Open for suggestions on any of the applications available in market...
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Hello all, I have searched high and low but i can't find the option to change the layout of the portal that i have created. i can only add a banner and change the placements of the forms but i canno...
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Hi, hoping for some tried and tested advice here please. Intention We have a number of existing service desks/portals and have created a new service desk/portal combo that is set to invite-only. O...
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I'm using JSM Data Center and know Jira workflow allows me to trigger email notification. But, is there a way for the agent to be notified when a customer add a comment to their ticket in the Custome...
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Good morning, we have over 100 different active JSM Portals and it is getting quite challenging to navigate through them for our users. We have identified around ten different categories tha...
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Hi all, I tried to search the forum but did not find a match for this behaviour. When a customer is creating a ticket using the Servicedesk portal and enters Windows file paths in the description...
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Actually we are trying to Link Issues to the Parent. So we gave a Text field box and wanted them to update the Parent Issue Key and this will link to the parent when an Issue is created. So ...
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Hi, I've got form workflow that I'm trying to migrate away from Drupal forms and I'm not entirely sure how or even it its possible in Jira. Essentially a customer (in this case an employee) sub...
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Hey I've been trying to change the order of the comments in the portal. Changing the value of jira.issue.actions.order from asc to desc didn't work. Any s...
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