Created Oct 5, 2021, Last active today
Hello! Do you have new buttons? For example
Hi I just created a next gen cloud servicedesk, but can't seem to find the setting where i can cahnge the email configuration. I want to configure the servicedesk to receive and send email ...
Can you allocate multiple emails to 1 user. Our company has about 100 registered domain names specific to brands. We also have one unique identity email for all users. Can we allocate ...
I have recently been tasked with being the main admin for my employer's Jira service desk cloud. I have never worked with Jira before and there was a lot of work done (and deleted) in it before I got...
Sometimes I´ve got two issues from the same user and even the topic is the same. I´d like to merge these two issues and turn them into one, this way I could resolve it as one, but im not sure if it´s...
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We have 2 Request types with the same, custom workflows. It took a few days to develop the workflow. Around day 4, noticed that DONE never resulted in "Resolved" status -- went to examine the DONE a...
Jira Cloud. Multiple project service desks. Relatively new to the automation section. I'm trying to figure out an automation rule that will set the the Assignee to unassigned when an issues is moved ...
Hi Im reasonably new to Jira and I want to create a jira screen that will be used for staff to request access to applications. I am using a jira service desk project for this. Ideally what I ...
hi, i am getting the error on Collation, i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the error. Please teach me how can i fix the issue?
may i know how to fix the below Collation issue? i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the error.
How do I remove a team member/agent and replace them with someone else? I have a 3 agent trial account. Thanks... -Scott
Hi all! I am trying to adapt JIRA Service Desk to handle a business communication, not related to the technical aspects. What I want to achieve is to adjust each comment footer dynamically. Is it po...
I am looking into the Reports section of service desk, and seeing some data doesn't line up. I have my entire queue cleared and everything resolved or closed, but the report shows 0. What...
Hello. New user here, quick question. Is it possible to create a ticket, add attachments to it, save it, and then add additional attachments on later edit? Use case: My task is t...
Hi, I am just setting up my Service Desk and am tying to figure out the best way to handle approvals. I have the following issue types: - Service Request - which will be used for most t...
We would like responses to our customer to show as coming from our support email instead of the individual agents and instead of the jira@.........atlassian.net email. In testing, responses ...
Running this command: curl.exe -D- -u xxxxx@xxxxx.com:xxxxxxxxx -X POST -H "X-ExperimentalApi: opt-in" -H "X-Atlassian-Token: no-check" -F "file=c:\data.txt" https://xxxxx.atlassian.net/rest/service...
I'm new to Jira and trying to make sense mail handlers and email channels. We are using service desk and what I've found in my searches tells me that mail handlers are not the optimal way to handle e...
Hello, I need to create a custom report on Jira Service desk. The details i am looking for in the report is >Reporter Name, Assignee Name, Details of Report, Ticket Response, Time to Resolution, ...
Hi there, I'm testing JSD as a replacement for Zendesk. How can I create an issue to another board using the new view? Please check the different options that I get w...
Hello! CONTEXT My business is using Jira Service desk in some departments, but not all of them yet. We are in the process of implementing Jira in all our depts, but meanwhile we need to get things ...
Apparently I can't figure out the right key words to search to find the solution to this, so I'll ask here. The previous IT Director set up some rules so that every 2 weeks/every month/some time peri...
Money Lion has Jira set up to create a ticket. They do NOTHING TO RESOLVE THE TICKET AT ALL and then when you respond an automated response comes back that "you are responding to a closed ticket".&nb...
I require my login URL in order to complete a Workato assignment. Is there a way to retrieve it?
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