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Hello. New user here, quick question.
Is it possible to create a ticket, add attachments to it, save it, and then add additional attachments on later edit?
Use case:
My task is to review quotes on 3rd party service. I create task, assign it to myself, and add 2 pdf quotes I've already received from vendors. I save task.
2 hours later, I receive 3 more quotes. I open task with intent of adding these as attachments to the same task, and there's no visible place to do so.
I can drag on drop files to field below, but I'm not commenting to customer or myself - I'm trying to target original attachments location and add additional files there. Is this stupid user error, or bad design?
Hi @Joseph Robinson ,
It looks like Attachments field is missing from Edit Issue Screen , can you please check and add Attachment field in Edit Issue Screen.
Thanks,
Avinash
Many thanks for your quick response. Where is the EDIT ISSUE screen? Perhaps I need additional permissions to access it? I can edit this record by opening and clicking into text fields. But I don't see the ADD ATTACHMENT box that exists on task create. Screenshot:
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You need project admin permission to view the screens associated with project.
Go to Project Settings > Screens
Check whether Attachment field is present in Edit screen of your issue type.
Thanks,
Avinash
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Thanks for your quick confirmation in identifying this as a permissions issue.
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Thanks for your response
Please vote or answer accepted so that it will other community users.
Thanks,
Avinash
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