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Can Service Desk reply come from our company email instead of email?

Greta Kauffman September 30, 2019

We would like responses to our customer to show as coming from our support email instead of the individual agents and instead of the email.


In testing, responses come back as follows:

Subject: Issue number - issue subject

From Agent Name <>

Can it be more generic to have the From show as 

Company support name <>


Help Desk <>

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2019

Hi Greta,

Thank you for reaching out to Atlassian Community!

It’s possible to change the email for notifications, but it’s not possible to add the company name instead of the agent name.

We have a feature request suggesting the implementation of this ability:

To be able to add an email address from your domain, you need to create an organization and verify a domain. You can follow the steps below:

  1. Set up an Atlassian organization
  2. Verify a domain for your organization
  3. Configuring Jira Cloud to send emails on behalf of your domain

If you have any other question, please let us know.


Greta Kauffman October 2, 2019

Thank you. We were able to configure JIRA service desk to send on behalf of our organizational. Would be nice to be able to adjust the From field. I have voted on suggestion you sent. 

Thank you, 


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