New to Jira Service Management
Created Oct 5, 2021, Last active Feb 14, 2025
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Hi all. I'd like to share 3 features that I thing would be... to have in Jira Service Management: Ability to limit which values are viewable on Select List (cascading) and Select List ...
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What is the max attachment file size for an issue? One of my requesters is attempting to attach a 73MB PowerPoint presentation to the issue and it won't let him.
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Hello everyone, I manage quite a large Jira instance so when I was handed a JSM instance for our HR team I thought. No problem this cannot be difficult. Due to the way the team and the 'grou...
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Confluence Spaces have a Page designated as the Space's homepage. Service Management lets you link a Confluence Space to your Service Management project to surface articles to customers. How...
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Hello All! After working as a sysadmin for several years, I changed to a third line service desk position with another company. They were in the progress of migrating from Fresh Desk to Jira.&n...
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I am setting up Jira Service Management to manage incoming requests from a designated e-mail inbox. When I try to re-direct the e-mails to Jira they are blocked as unknown domains. How do...
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Hi there, We are using Service Desk through Jira Service Desk (for us to update) and via our website (for the customer). In the last 2 weeks, most noticably, the client has been gettin...
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Atlassian University (UNI) is in the process of reviewing its Jira Service Management courses and considering opportunities to develop new content to meet the needs of JSM users. The Atlassian Commun...
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Atlassian University (UNI) is in the process of reviewing its Jira Service Management courses and considering opportunities to develop new content to meet the needs of JSM users. The Atlassian Commun...
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Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lightn...
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Got a message from one of our users on Jira Service Management Cloud that the form they use no longer had the custom fields in it...it had defaulted back to just summary and description. I put ...
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I have been serving as the Jira/JSM functional lead for almost 3 years now,. JSM (previously JSD) was selected to support our ITSM team + P&C HR team to handle both internal/external customers re...
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Good morning, world! Sending a HUGE HELLO from Pennsylvania, USA to all corners of the globe touched by Atlassian wonder! I've been a JIRA/Confluence Admin for almost 15 years now but, over the las...
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Kia ora Koutou Katoa, My name is Melka (pronounced mel-car) and I live in New Zealand. I live in Gisborne which is the first city in the world to see the sun. I am a sucker for adopting pets that I ...
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Hi everyone, We are so excited to announce that registration is now open for the newest series, Lightning Talks: Marketplace! Could your team benefit from improved flexibility, increased efficien...
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Hi, based on documentation available on Atlassian sire , I have created an API token for my cloud jira account.I am trying to Authorize using Auth type Basic Auth,User:email Password: Token. But una...
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Hey everyone, I've been in the Atlassian ecosystem for a while now, so a lot of the audience here are thinking/feeling "Oh no, not again", but I realised I've been in this group (and contributing a...
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Hi Community, I will share a quick overview on how Incident Management can be tackled with the Atlassian solutions (JSM, Opsgenie, Statuspate and Insight Asset Management). Blended Per...
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I have an automation that will create a new issue. I then need to update the request type on that issue I've just created (either that, or I create a request type and then update a field on that same...
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Hi, I am planning to migrate to Jira from TOPdesk. What are some must have apps for JSM? Thanks in advance.
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I've set up a workflow and now I need to change things around a little. It included two approvals and was working fine. But now that I'm going to edit it, I'm not seeing any way to change the destin...
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Hi folks, I am relatively new to Jira Service Management and I did get the HR Service Management template and set up Service Project specifically for onboarding new employees. I am really interested...
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An issue will have several insight objects linked to it. I've got the Insight Object field set up, and that works great. But I need my automation to update values on the Insight Objects when ...
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Hi all, I have been an admin now for 18 months and we have successfully seen the Domain issue resolved and DMARC settings so that you can bring your Atlassian Cloud Service Management into your own o...
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