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Incident Management Overview: Jira Service Management + Opsgenie + Statuspage + Insight

Hi Community,

I will share a quick overview on how Incident Management can be tackled with the Atlassian solutions (JSM, Opsgenie, Statuspate and Insight Asset Management). 

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How each module is used

Jira Service Management

  • Creation of incidents from a portal 
  • Agent Queues to review incidents and resolve them
  • Set incidents as Major incidents for visibility
  • One click creation of incident conference bridges to tackle major incidents
  • Leverage ChatOps: Integration with Slack and MS teams to keep your key stakeholder informed
  • Correlate deployments to code deployments with integration to BitBucket/Bamboo

Opgenie (On-call and Alert Management)

  • Set Teams and on-call rotations
  • Set email/voice/sms/push notifications
  • Set notifications and escalation rules
  • Integrate and consolidate alerts from monitoring systems
  • Creation of postmorterms and seemless integration to publish articles to Confluence 

Statuspage (Incident Communications)

  • Provide Real-Time Status to end users
  • Create incident notifications and scheduled maintenance activities.
  • Allow users to subscribe through various channels (email, sms, voice, push, etc.)

Insight Asset Management (CDMB)

  • Design database with flexible relationship model and visualize dependencies
  • Manage full lifecycle of your assets
  • Link incidents tickets to CMDB assets/services
  • Free Agent Discovery and powerful import engine



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