Incident Management Overview: Jira Service Management + Opsgenie + Statuspage + Insight

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Hi Community,

I will share a quick overview on how Incident Management can be tackled with the Atlassian solutions (JSM, Opsgenie, Statuspate and Insight Asset Management). 

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How each module is used

Jira Service Management

• Creation of incidents from a portal 
• Agent Queues to review incidents and resolve them
• Set incidents as Major incidents for visibility
• One click creation of incident conference bridges to tackle major incidents
• Leverage ChatOps: Integration with Slack and MS teams to keep your key stakeholder informed
• Correlate deployments to code deployments with integration to BitBucket/Bamboo

Opgenie (On-call and Alert Management)

• Set Teams and on-call rotations
• Set email/voice/sms/push notifications
• Set notifications and escalation rules
• Integrate and consolidate alerts from monitoring systems
• Creation of postmorterms and seemless integration to publish articles to Confluence 

Statuspage (Incident Communications)

• Provide Real-Time Status to end users
• Create incident notifications and scheduled maintenance activities.
• Allow users to subscribe through various channels (email, sms, voice, push, etc.)

Insight Asset Management (CDMB)

• Design database with flexible relationship model and visualize dependencies
• Manage full lifecycle of your assets
• Link incidents tickets to CMDB assets/services
• Free Agent Discovery and powerful import engine

Thanks,

Fabian