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Incident Management Overview: Jira Service Management + Opsgenie + Statuspage + Insight

Hi Community,

I will share a quick overview on how Incident Management can be tackled with the Atlassian solutions (JSM, Opsgenie, Statuspate and Insight Asset Management). 

Blended Perspectives at Pink22 from Blended Perspectives on Vimeo.

How each module is used

Jira Service Management

  • Creation of incidents from a portal 
  • Agent Queues to review incidents and resolve them
  • Set incidents as Major incidents for visibility
  • One click creation of incident conference bridges to tackle major incidents
  • Leverage ChatOps: Integration with Slack and MS teams to keep your key stakeholder informed
  • Correlate deployments to code deployments with integration to BitBucket/Bamboo

Opgenie (On-call and Alert Management)

  • Set Teams and on-call rotations
  • Set email/voice/sms/push notifications
  • Set notifications and escalation rules
  • Integrate and consolidate alerts from monitoring systems
  • Creation of postmorterms and seemless integration to publish articles to Confluence 

Statuspage (Incident Communications)

  • Provide Real-Time Status to end users
  • Create incident notifications and scheduled maintenance activities.
  • Allow users to subscribe through various channels (email, sms, voice, push, etc.)

Insight Asset Management (CDMB)

  • Design database with flexible relationship model and visualize dependencies
  • Manage full lifecycle of your assets
  • Link incidents tickets to CMDB assets/services
  • Free Agent Discovery and powerful import engine

Thanks,

Fabian

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