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Got a message from one of our users on Jira Service Management Cloud that the form they use no longer had the custom fields in it...it had defaulted back to just summary and description. I put all the fields back manually, but I noticed that every request type form was like this.
Has anyone else noticed this?
You need to ensure that your Fields and Screens Configuration Schemes are not shared with mutliple JSM projects or project admins updated the Request View and Agent View without letting everyone knows.
If configuration schemes are shared, then any changes will impact all related projects.
Lastly, can you provide more information in regards to what you mean by "Forms" - Are you referring to the new "Form" functionality where you can add to your Request Type portal UI design?
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team