Hi there,
We are using Service Desk through Jira Service Desk (for us to update) and via our website (for the customer). In the last 2 weeks, most noticably, the client has been getting up to 10 email notifications an hour, when nobody is working on the task. We expect that an email would only be sent if the status is updated.
If you can share any information, that would be great. Many thanks in advance.
Is there a chance someone created a filter and subscribed user to?
https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/
see "Subscribe to search results" section
That is a very interesting question. Yes, I definitely have filters, but nothing onthe subscription details..
Ciara,
Do you have the 'Manage Group Filter Subscriptions' global permission?
Perhaps, impacted user is a member of particular group that is used for filter subscription
I agree with Nic, A screenshot of type of notifications of better description will help.
Hi Ciara,
is there a chance an Automation rule involved here?
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