Must have apps for Jira Service Management?

[Bill Foster]

Hi,

I am planning to migrate to Jira from TOPdesk.

What are some must have apps for JSM?

Thanks in advance.

[Liam Green]

Hi @Bill Foster 

Welcome to the Community!

The answer, in many ways, depends on what you want to get out of JSM.

You might find that everything you need is there out of the box, or you might find that some of the add ons are useful.

There is an add on for almost anything you can think of - so if you do run into an issue, take a look at the Marketplace and you're sure to find an app to help.

Feel free to post any questions here on the Community too - we're a friendly group and will help out where we can.

Hope that helps

[dilsan dil]

Migrating to Jira Service Management (JSM) is a great choice! Some must-have apps to consider include:

1. Automation for Jira – Streamline processes with powerful automation rules.
2. Insight - Asset Management – Manage assets and configuration items effectively.
3. Scriptrunner – Customize workflows and automate tasks with scripts.
4. Jira Misc Workflow Extensions – Enhance workflow capabilities with additional condition
5. Tempo Timesheets – Track time and manage resources efficiently.

These can help maximize your JSM experience!

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[Arslan]

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[Monika_Ciemiecka_Deviniti_Hexygen]

Hi @Bill Foster,
I'm Monika, Product Owner @ Atlassian vendor Deviniti.

What are some must-have apps for JSM? To be honest it depends on your needs. 

If you're looking for a solution to manage and customize the Customer Portal and Requests page, I can recommend you few apps from our portfolio. 

Cheers,
Monika

[edwin vasquez]

Hello @Bill Foster and welcome to the Atlassian community!

I really enjoy Custom Charts for Jira. It adds tons of options for reporting and easy to visualize reports for management.

[Teodora V _Fun Inc_]

The Custom Charts team is glad to hear it, @edwin vasquez! :) Thank you for recommending the app; we hope it makes Jira users more efficient and satisfied with their data. 

[INSIDE]

me too

[Dave Rosenlund _Trundl_]

Welcome to the Atlassian Community, @Bill Foster  👋

I hope you don't mind, but I moved you post here, to New to Jira Service Management, where you are more likely to get the desired response(s).

Thank you for your post.

-dave

P.S.  Here are the top-selling apps for JSM (full disclosure, I work for a company whose products are on the list).

https://marketplace.atlassian.com/addons/app/jira-service-management/top-selling

[INSIDE]

thanks