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I am not entirely sure. I am not an admin and have IT working on increasing the file size. My concern is that this might not be the resolution.
My requester was trying to attach a 73MB PowerPoint file to the issue and he couldn't. I Zipped the file and tried to attach it myself and it didn't. This shouldn't be the issue if we have a starting max file size of 1GB.
This is the message I got.
Welcome to the community.
In the CLOUD env - the out of the box attachment file size is at 1GB. Maximum is at 2GB.
In the SERVER env - the out of the box attachment file size is at 100MB. Maximum is at 2GB
The above information is for individual file and it is not restricted to any specific issue.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team