Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,560,493
Community Members
 
Community Events
185
Community Groups

E-mail being blocked from Webmail re-direct to Jira Service Management

Dave Adamson
Dave Adamson Sep 09, 2022

I am setting up Jira Service Management to manage incoming requests from a designated e-mail inbox.  When I try to re-direct the e-mails to Jira they are blocked as unknown domains.  How do I get the domains cleared so that the redirects will go through?

Comment
Watch
Like Kai Sören Becker likes this
384 views

1 comment

Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Sep 09, 2022

@Dave Adamson 

What env are you using (Cloud or On-Prems)?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Like
Dave Adamson
Dave Adamson Sep 09, 2022

Cloud.  Trying to set up the re-direct in webmail.

Like
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Sep 09, 2022

Please take a look at the following link on how to setup your Cloud site to process emails for issue creation - https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If all your configurations are correctly setup, and the problem still happening - I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on why the emails are being blocked.

Hope this helps.

Best, Joseph

Like
Reply

Comment

Log in or Sign up to comment
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events