Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

E-mail being blocked from Webmail re-direct to Jira Service Management

Dave Adamson
Dave Adamson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 9, 2022

I am setting up Jira Service Management to manage incoming requests from a designated e-mail inbox.  When I try to re-direct the e-mails to Jira they are blocked as unknown domains.  How do I get the domains cleared so that the redirects will go through?

Comment
Watch
Like Kai Becker likes this
738 views

1 comment

Comment

Log in or Sign up to comment
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 9, 2022

@Dave Adamson 

What env are you using (Cloud or On-Prems)?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Like
Reply
Dave Adamson
Dave Adamson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 9, 2022

Cloud.  Trying to set up the re-direct in webmail.

Like
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 9, 2022

Please take a look at the following link on how to setup your Cloud site to process emails for issue creation - https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If all your configurations are correctly setup, and the problem still happening - I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on why the emails are being blocked.

Hope this helps.

Best, Joseph

Like

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Get the most out of Jira Service Management

Jira Service Management

Solve customer problems efficiently and deliver outstanding service experiences.

1.3h Beginner
Free

Learning Path

Adopt ITSM practices to deliver exceptional service

Jira Service Management

Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.

1.6h Beginner
Free

Atlassian Certified Associate

Jira Service Management Agent Essentials certification

Jira Service Management

Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.

Certification
groups-icon
New to Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events