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E-mail being blocked from Webmail re-direct to Jira Service Management

I am setting up Jira Service Management to manage incoming requests from a designated e-mail inbox.  When I try to re-direct the e-mails to Jira they are blocked as unknown domains.  How do I get the domains cleared so that the redirects will go through?

1 comment

@Dave Adamson 

What env are you using (Cloud or On-Prems)?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Cloud.  Trying to set up the re-direct in webmail.

Please take a look at the following link on how to setup your Cloud site to process emails for issue creation -

If all your configurations are correctly setup, and the problem still happening - I would recommend you to contact Atlassian Support ( for further assistance on why the emails are being blocked.

Hope this helps.

Best, Joseph


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