JSM News & Discussions
Created Oct 5, 2021, Last active May 16, 2025
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Hello all, I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. I tried using Zapier, but it appears to be too task driven...
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Greetings JSM Community, So excited to be here to share and learn from everyone. My role is Release Train Engineer at Boeing BGS Next Gen Product Support for 10+ teams that keeps...
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Looking for suggestions on how to capture all features that are part of the M365 contract (think Word, Outlook, Teams, Sharepoint, etc.) in JSM. Is each feature a service that can be referenced when...
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Hi, I'm working on creating a KB for my JSM instance and I'm facing some difficulties as it is my first time doing it. Some one cam help me on find documentation/training on how to implement a KB in...
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Update November 11, 2024 Thank you all for your patience as we share more details about the EAP. Our goal is to make Jira Service Management easier to use and more powerful for HR teams. The k...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Recently a Stay in the Loop infobox marketing message has appeared in our Jira tickets at the Activity feed. Given our organisation deals with highly sensitive data any sort of encouragement to do...
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I have submitted a Emissions/Certification Replacement/Supplementary Label Request. when can i expect an assignee? The status of my request still says waiting for support.
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Hello I am Qasim Aloudat when I try to send messages for my team from Gmail it appouse.why this hapend?
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...o come true, I’ll be honest: Jira Service Management can’t do any of the above for you. (Yet?) But it does have its fair share of automations that can make life a little easier. For those of y...
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🚨 Challenges of Scaling a Service Desk? We’ve Got Solutions Adhering to best practices allows enterprises to effectively manage their Jira Service Desk instances, leading to a more organized...
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There is a suggestion already for this request. However, I wanted to bring this up for anyone who is new so that this can be upvoted. This suggestion was created in 2015 and still hasn't been impleme...
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It seems that whenever a ticket is resolved, the customer will get the survey. Is it possible to limit the number of surveys to let's say every other 3rd resolved ticket? Having a survey email sent e...
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We are currently using the free plan of Jira, and I need to set up an automatic integration between Jira and Confluence. The goal is to display the project status&...
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Good to be connected with you!
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My name is Alexandra D. from Perú and I recently joined as a Community Leader and I’m thrilled to be part of this group.
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Looking to streamline your service delivery? Join us for a free training session where you’ll learn how to design and implement a service catalog that aligns with your business needs and enhances you...
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Hi there, I am trying to find if we can automate the scan to gather asset information with following scenarios mentioned below and import data into JIRA Server Management. 1. When a new asset ...
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Hello Community! 👋 You have an opportunity to learn how to customize your service desk portal for the Enterprise 🔗 here. We’re organizing free webinar about Adapting Jira Servi...
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Hi I’m Becky! You might know from such community hits as What's on your Playlist? Share your favorite learning content! and Let's discuss how Strategic Guidance can help your team achieve their goa...
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Hi Community! We’re happy to announce an early access program for our...
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My name is Rishabh from India and I recently joined as a Community Leader. JSM is my one of the favorite Atlassian product and I’m thrilled to be part of this group.
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UPDATE: It’s a wrap for our AMA on automation in Jira Service Management! Thank you again for joining us to hear about the latest in automation, and for sharing your questions and feedback. If you ha...
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Is there a way to bulk-/mass-change the time zone in JSM Customers' profiles for a specific project?
In JiraSM (DataCenter), we have projects for different regions, but Customer profiles are defaulting to the time zone globally set at the JiraSM level (GMT). Is there a way to bulk-change the t...
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Hey everyone! I'm curious to know if anyone is using Jira Service Management (JSM) to schedule online meetings with customers or team members? Specifically, do you often find yourself needing t...
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