Streamline your work across multiple spaces with the new list in Views

[#1]

We’re excited to announce the launch of the new list in Views for Jira Service Management. This is a powerful way to manage and action your work items across multiple spaces in Jira Service Management.

List is now available alongside board and calendar views, giving you even more ways to visualise and organise your work items.

Jira is transitioning from 'projects' to 'spaces' terminology across all cloud products.

As this is being rolled out, you may still see 'projects' in some places. 

What’s new?

1. Multi-space view

Now, you can see work items from multiple spaces in a single, unified list. Agents can filter and sort their work by status, priority, request type and more. This is perfect for teams juggling tasks across many spaces.

2. Spreadsheet-like editing

Edit work items inline, just like you would in a spreadsheet. Update fields, assign work and make changes with ease.

3. Advanced filters with JQL

Use the intuitive JQL builder to create advanced filters that meet your needs and enjoy a consistent experience across Jira products.

Getting Started

Enable the list view in your space

If Views are enabled in your space, the list view will appear by default. If not, a Jira or space admin can enable this feature in Space settings and select Features.

Add work items from multiple spaces to your list

With Views, you can manage work items from multiple spaces in one place. To display work items from several spaces in your list, a Jira or space admin can follow these steps:

1. Go to Views and select the more menu (…) on the top right corner, then select Configure views.

2. Scroll to the Views filter section. This filter controls which work items appear in your list, board, and calendar. If you already have a filter that includes multiple spaces, select it and start using your Views.

3. To create or update a filter, select Edit filter query.

4. On the filter editing page, choose your preferred spaces in the project = field and save the filter

5. Return to the Configure views page and select your saved filter.

6. Return to your list view to see work items from all selected spaces.

You'll soon see Views will be renamed to Multi-space work. Only the name is changing. All features and functionality will stay the same.

We'd love to hear your feedback

We invite you to share your feedback and thoughts so we can understand more on how you view and manage work items in Views. 

Book in a time now to talk with us!

As appreciation for your time, all interview participants will receive a $100 USD gift voucher.

Cheers,

Gemma Aldrich
Product Manager, Jira Service Management

[__ Jimi Wikman]

This is a great addition!!

[John Funk]

Awesome! Glad to see this arriving. 

[Bernd Gurn]

Would be nice if "Queues" set up in different single projects could be involved and by creating them again but by just "linking" them in this view. So if i have just a bunch of queues in my view that are related to the project i ma working on and added with queues from the other projects i have access and need to work on tickets that i have all the needed information/tickets on one place without leaving the project. 

[Gemma]

@Bernd Gurn thank you for sharing your thoughts here! I'm keen to understand the use cases where this might happen - is it across multiple teams you might be working with (and hence different work items in spaces) or is it multiple work items you manage across different spaces? It would be great to team up a call with you to chat further if you're available - https://www.userinterviews.com/projects/vrc4AdEImg/apply