[AI Workshop] Supercharge your Service Management with Rovo

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It’s time to kickstart your journey with AI in Jira Service Management and supercharge your service workflows!

So, who am I?

Glad you asked! I’m Chris Fok, Senior Solutions Engineer, focused on Service Management at Atlassian. My career has focused on service management and CX - I’ve worked across delivery, business, and vendor roles, from project implementations to platform architecture and pre-sales. This broad experience helps me work closely with clients to design practical, effective solutions that fit real business needs.

…which brings me back to you!

On December 16th/17th, I’m hosting one of three interactive virtual workshops where we’ll dive into how to leverage Rovo to improve Service Management. You will learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds!

Save your spot!

This workshop is for you if:

• You already have access to Rovo at your company.

• You’re an agent, project/program manager, or admin ready to take your first steps toward incorporating AI into your support management workflows.

• You’re looking for hands-on experience with low-lift, out-of-the-box agents specifically for service management.

• You want inspiration for how AI can improve your team’s work.

Out-of-the-box agents covered will be:

1. Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.

2. Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.

3. Service Triage – automatic case summaries, urgency/priority, and request type recommendations.

Don't miss this chance to get direct experience with Rovo and a clear path to improved processes! Register now!

[Palak Setia]

Excited for this!