JSM News & Discussions
Created Oct 5, 2021, Last active Sep 11, 2026
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Hello All, Im new to this group but I have quite a bit of JSM experience. Looking to meet new people, learn new things and help out where I can! Feel free to reach out!
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Atlassian Team ’26 is a little over a week away... And on Thursday night, right after things wrap, the CSX Masters crew (formerly ITSM/ESM Masters) is getting together—7:00 PM, a very short walk fr...
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Read the full article to learn how Jira Service Management now supports up to 100,000 agents per site, enabling more of your service teams to share a single front door and knowledge base.
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Updated September 2026: References to "Rovo Service" have been updated to Request Resolver to reflect the agent's updated name. Ready to ramp up AI-first employee service? We’re thrilled to share t...
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This Thursday, March 26, Salome Khaindrava, CEO of Atlassian Partner Twinit, and I will share Best Practices in Asset and Service Configuration Management. Salome has been implementing Assets and d...
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We’re excited to announce that surveys are now generally available in Jira Service Management Cloud. Over the next few weeks, you’ll see surveys appear in your service spaces on paid plans. Surveys p...
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Hi everyone, Our Product Design team at Deviniti is currently researching how procurement processes are handled in practice, and we’re looking to speak with people who work with them firsthand. W...
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The Rovo team has been working on enhancements that unlock new levels of access, precision, and integration for Rovo agents. Here's a roundup of recent releases that make custom Rovo agents even more...
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Hi Atlassian Community 👋 I’m Zuzanna from Deviniti. Our Product Design team is exploring an early-stage idea for teams working with contractual SLAs in Jira Service Management, and we’d love ...
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Hi everyone, I’m Rahil, a Product Manager on the Jira Service Management team. We’re currently exploring how JSM can better support HR and case management workflows particularly areas such as empl...
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Imagine the following scenario: a user starts a conversation with a virtual agent to report a problem. The agent, autonomously, opens a ticket in ITSM. Days later, the same user returns and asks: "Wh...
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Hi everyone, I see many discussions about Jira Service Management (JSM) focused on "classic" ITSM: incidents, requests, changes, SLAs, and knowledge bases. That's great, but I wanted to bring up a ...
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Hi everyone, I’m Rahil, a Product Manager on the Jira Service Management team. We are exploring how JSM can better support recruitment workflows. We’re keen to speak with: Customers using J...
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The new list in Multi-space work in Jira Service Management helps you manage work items across multiple spaces in one place. List is now available alongside board and calendar views, giving you eve...
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Update May 2026: This EAP has now ended. We’re excited to announce that surveys are now generally available in Jira Service Management Cloud. We’re excited to sh...
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Positive Change is on the Horizon Something really stood out for me in 2025: in general, service operations are undergoing a shift—in many industries. In Healthcare and HealthTech, it’s long overdu...
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...ayoff is that in the long run it will make you faster overall. I know we're speaking specifically about knowledge management, but this is true for all practices. No matter your role, building in time t...
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Wrapping up AI series with a powerful final session — and you won’t want to miss this one! In this event, you’ll see Atlassian AI in action and hear directly from a customer who’s using these tools t...
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It’s time to kickstart your journey with AI in Jira Service Management and supercharge your service workflows! So, who am I? Glad you asked! I’m Chris Fok, Senior Solutions Engineer, fo...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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In this article we will explore the power of Assets in combination with Jira Service Management to allow users to select their own assets (equipment) when raising a request. From endless scr...
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If you’re exploring how AI can elevate your ITSM practices or you're curious about how other teams are applying Atlassian’s AI capabilities at scale, here’s a session you won’t want to miss. In the ...
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Hi Community, Last month, we launched the new list view in Views for Jira Service Management and we hope you’ve been finding it valuable in your day-to-day work! As we refine using different...
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We’re excited to announce the launch of the new list in Views for Jira Service Management. This is a powerful way to manage and action your work items across multiple spaces in Jira Service Managemen...
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Big thanks to Sarah Wright, Paulo Ramalho, Harrison Ponce, and Darryl Lee for sharing your ingenious perspective and wisdom. Do you admin Jira and Confluence for your team/comp...
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