Working in Employee Relations or Case Management? We want to hear from you

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Hi everyone,

I’m Rahil, a Product Manager on the Jira Service Management team. We’re currently exploring how JSM can better support HR and case management workflows particularly areas such as employee relations (ER) investigations, grievances, and other sensitive, longer‑running HR cases.

We’re keen to speak with:

• Customers who are using JSM or other tools today for:

  • HR/ Employee relations investigations

  • Sensitive HR cases (e.g. complaints, misconduct, grievances, health & safety, harassment)

• Partners who have helped customers implement case‑like workflows on JSM (HR, Legal, Compliance, etc.)

• Anyone considering using JSM for case management alongside other tools (HRIS, ER tools, legal/compliance systems) and willing to share how you’re thinking about it

We’re particularly interested in understanding:

• How you differentiate between:

  • Standard HR service requests (e.g. questions, simple requests)

  • Deeper, ongoing HR cases (e.g. ER investigations, complex incidents, sensitive matters)

• Which capabilities you need for cases such as:

  • Different fields, forms or layouts for ER / sensitive work

  • Specific workflows or statuses/sub‑statuses for investigations

  • Collaboration needs (e.g. cross‑team collaboration, hand‑offs, stakeholder updates)

  • Security / confidentiality controls (who can see what, at what level)

  • Auditing, record‑keeping, or retention requirements

If you’re open to a short conversation, please book a time that suits you here or email rhameed@atlassian.com

Your input will directly influence how we shape potential case management capabilities in JSM for HR and beyond, and we really appreciate your feedback.

Thanks in advance,
Rahil