Introducing Atlassian Service Collection
Good morning Atlassian Community,
Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring your internal and external service game into the 21st century. No more tool sprawl. No more AI that feels bolted on rather than intuitive. Just fast, connected, always-on service on one platform, that predicts and prevents issues, across IT, Ops, HR, and Customer Support.
What is Service Collection?
Atlassian Service Collection unites Jira Service Management, Customer Service Management, and Assets into a single AI-powered solution. Together, these apps deliver smarter, faster service and help you prevent and respond to issues.
-
Jira Service Management: The foundation of Service Collection. Built for internal support and streamlining IT operations, Jira Service Management connects Dev, IT, and business teams to keep employees happy and critical services up and running at all times.
-
Customer Service Management: The shiny new app on the block. Built for external customer support, Customer Service Management is AI-first, omni-channel, and designed to tighten the loop between your frontline support heroes and the folks building and running your products. Pro-tip: We have launched a new Atlassian Community forum for the Customer Service Management app. If you’re just getting started with CSM, this is a great place to find resources and learn alongside your peers.
-
Assets: The flexible database to track, manage, and visualize what matters to your business—hardware, software, services, you name it.
It also includes Rovo, your AI teammate that supports employee service, ops, and customer support workflows. Plus, you get the Atlassian platform apps for projects, goals, and teams—all connected in a single, unified experience.
Service Collection, together with the entire System of Work, helps you build the organization of the future. It ensures services stay up and running and customers and employees get the help they need when they need it. It keeps teams humming, customers and employees happy, and the business moving forward.
Service Collection Announcement Blog
Check out our announcement blog for a detailed look at Service Collection's capabilities, starting with our new Customer Service Management app.
Explore more at Team ’25 Europe Online
Service Collection debuted at our annual user conference, Team ‘25 Europe, alongside several other announcements. Want to explore what's new from Team ‘25 Europe? Check out our live-streamed and on-demand sessions—and as always, share your questions or comments below.
The Service Collection Team
Was this helpful?
Thanks!
Jeremy Cooley
1 comment