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Error: Need admin approval

I have a user that is receiving the following error message when trying to access a JIRA project:

"Atlassian needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it."

The user has been added as an "Admin" to the project. All other users are able to access the project without issue. 

 

1 answer

0 votes

It's asking for full admin, not just project.  What app is it?

This is for JIRA cloud free. 

Also, my account only has project admin and I don't receive the error message. 

Ok, not the Jira application, but the actual app asking for permission?

It appears to be "Atlassian id.atlassian.com"

Atlassian

That's Atlassian access then.  You'll need to grant it access if you want to use it.

We don't want to use Atlassian Access. Also, why are no other team members shown this error if it's trying to use Atlassian Access? 

Like AS likes this

I am receiving the same error when attempting to log in to confluence and jira via the cloud app. 

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