Cannot Invite New User

[NORBERTUS WUSANA]

Hi everyone, 

As administrator, I cannot access the features Teams > Invite people to JIRA; the popup error messages said that:

You can't invite people

You don't have permission to invite people to Jira. Contact your admin for more information.

any changes in Atlassian?

[Andy Heinzer]

Hi @NORBERTUS WUSANA 

Sorry to hear about this problem.  I don't see any clear cause for the failure here.   But I am limited in what I can see.  I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1088992

From there I believe our support team can investigate this further.

Andy

[Gaurav Arora]

Hi @NORBERTUS WUSANA 

It appears that you are a Jira Administrator, but not an Org Administrator within your company.

To modify "User access settings" and allow existing users to invite new users, you'll need to contact one of your Org Administrators as they have the authority to adjust these settings based on your company's user access policies.

For further information on this topic, please refer to the following Atlassian Support article:

• Control how users get access to products | Atlassian Support

I hope this information is helpful.

Please accept this answer if it resolves your query so that other users can benefit from it as well.

Best regards,

Gaurav

[NORBERTUS WUSANA]

I was assigned as org admin also,