App Not Visible After Installation: AirSaaS PPM & Flash Report Tool

[Muhammad Noman Siddique]

Dear Support Team,

I recently added the AirSaaS PPM & Flash Report Tool to our Jira instance, and my admin has approved the installation. However, I cannot see or access the app within Jira. Below are the details of the issue:

1. Issue Summary:

   • The app does not appear in the Jira interface after successful installation and admin approval.
   • I have checked the navigation menu, the Apps dropdown, and project settings but cannot locate the app.

2. • Expected Behavior:

     • The app should appear in the Jira interface, either in the main navigation, Apps menu, or within project settings, as per its documentation.

       Actual Behavior:

       • The app is not visible or accessible anywhere in the Jira interface.

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Request for Support:

• Please assist in identifying why the app is not appearing and guide me on any additional configuration steps required.
• If this is a compatibility issue or a known bug, kindly provide any workarounds or timelines for resolution.

[Cyrille Martin]

@Muhammad Noman Siddique 

I invited you to contact the Airsaas support : https://www.airsaas.io/en/contact

They are great :)

Regards,