-
Some cards appear in several swimlanes (Grouping: Query, Kanban boards)
When I have swimlanes with differenct JQL queries like these two… swimlane 1, query: text ~ blabla swimlane 2, query: priority = Emergency Then a card that matches both queries will now appear in both swimlanes. Before 2026-10-28 (yesterday), each card appeared only once, in the first swimlane with a matching query. Does…
-
Jira DC to AGC Migration: Script runner plugin
Hi I am using the ScriptRunner plugin in my Jira Data Center environment, but it is not available in Atlassian Government Cloud (AGC). How can we manage the ScriptRunner functionality—such as Field Behaviours, workflow post functions or conditions, incoming email handlers, script listeners, etc.—in AGC? Incoming email…
-
Config tool says the change is clean, something breaks anyway. how common is it?
Following up on my question yesterday about custom fields. A couple of people pointed me at tools that analyse config before you deploy or delete something. Before I go and buy one I'd like to know how much to trust the green light. Has anyone had one come back clean and then had something break anyway? And did you ever…
-
we have Kanban project ,so we want to migrate to other lifttest project with configuration
Description Copy and migrate the configuration from the Kanban Board projectto the LiftTest board We should only copy the configuration and not the actual board tickets. This is not a migration; this is a replication of the board, so KAN board project should remain operational and unaffected.Both Product and Development…
-
The view "jumps" when dragging/moving tickets in the backlog
I am trying to move tickets up and down in the Jira backlog, but the list/screen keeps "jumping". Example: I grap a ticket (or group of tickets) and start dragging it down. After a second or two while I am scrolling downwards, suddenty the view jumps up, back higher up in the list. Is this a problem others have…
-
How do you identify and optimize unused Jira licenses in a growing organization?
Hi everyone, As organizations grow, managing Jira, Confluence, and Jira Service Management licenses can become challenging. Some users may become inactive, teams may change their requirements, and organizations may continue paying for subscriptions or features they no longer need. I'm interested in learning how other…
-
Billing Requests [CA-4202697 (Closed) | GROWTH-3473767 | GROWTH-3477682] Unresponsive for 3+ Weeks
I am posting here because our billing tickets have completely stalled out and we are unable to get any updates or status responses for close to a month. Ticket Support Requests: CA-4202697 (Closed) | GROWTH-3473767 | GROWTH-3477682 Issue: Unbundling/modifying our Teamwork Collection subscription Plan Tier: Standard Status:…
-
Trigger an automation when any member of a group is @mentioned in a comment
Hey everyone 👋 I'm setting up a global automation that reacts whenever one of our AI agent accounts is @mentioned in a comment. For some context, these are not Rovo agents or integrated third-party agents, but rather custom autonomous AI agents that have their own identity and interact with Atlassian tools independently…
-
Work type no longer easily visible on board
With the roll out of the new board view, this has obviously not gone down well with our staff. One persistent complaint is that the Work type on the cards now only shows the symbol and not the full thing. We use about 30 different work types to one of our boards and the icon shown is one of three dependent on the region so…
-
Can't Find Forms Option Anywhere
Hi - so I read the article on Forms coming to JIRA here: https://community.atlassian.com/forums/Jira-articles/Public-forms-are-coming-to-Jira/ba-p/2995431 and then tried reading all of the documentation that exists on forms. Manage access and share a form | Jira Cloud | Atlassian Support And yet - I cannot at all find…
-
How Do You Design Jira Workflows for Complex Software Development Projects?
What is your approach to designing Jira workflows that support code reviews, QA testing, approvals, and production releases without adding unnecessary steps? Do you use separate workflows for different issue types or a common workflow across teams? I’m also interested in how teams structure workflows to improve visibility,…
-
create forms
do all create forms look the same, it seems the area to ask a prompt is small always on the left side with a box to the right, which makes form input look long if you have a lot of questions. are there any other formats you can use to collect information using tabs?
-
How to allow non-licensed users to create issues in a Team-Managed project through public forms?
Hi everyone, I’m using a Team-Managed project in Jira Software and I’ve created a Form with "External Link" (Public) access enabled. However, when external users (who don’t have a Jira license/account) try to submit the form, they are unable to create the issue. It seems there is a permission barrier preventing anonymous…
-
How are you simplifying project intake into Jira?
Hi everyone! In my organization, stakeholders submit business cases in Excel. We then enter that information into a project charter in Word. I'm looking for an easier way to bring that information into Jira without entering it all again. Has anyone found an approach that works well? I'd love to hear about options with or…
-
Automations not working
It seems that automations in jira are not working for my account. All I get is: Something went wrong We encountered an unexpected error. Please try refreshing the page or contact support if the problem persists. The request to load automation fails with HTTP 500 { "timestamp": "2026-10-21T08:40:45.848+00:00", "status":…
-
What Are the Best Practices for Managing Large Projects in Jira?
I’ve been using Jira for project management and wanted to learn how teams handle large or complex projects efficiently. I’m particularly interested in: * Best ways to structure epics, stories, and tasks * Recommended workflows for bigger teams * Tips for improving sprint planning and backlog management * Useful automations…
-
How do you keep Jira projects organized when multiple teams are working together?
Hi everyone, I'm interested in learning how experienced Jira administrators and project managers handle collaboration across multiple teams. As projects grow, it becomes challenging to maintain a clear workflow without creating unnecessary complexity. Different teams often have different priorities, issue types, and…
-
URL link to clone a template story
Does someone know a way of creating an URL Link which executes the cloning option of a specific ticket? I want to hit a bookmark that then opens a cloned ticket (our template story ticket with all the required DOR checklists etc from our template story), to make it easier to quickly get tickets on our board. This is in…
-
How to Check Used and Total License Counts in Atlassian Cloud
Regarding Atlassian Cloud, could you please advise whether there is a method to obtain the number of licenses currently in use and the total contracted license count? ■ Background and Purpose We aim to regularly monitor license consumption and proactively detect when usage approaches the upper limit. We plan to automate…
-
Allow Quick Filters to support OR logic (or customizable operators) when multiple filters are select
Hi Atlassian Team, Currently, Jira board Quick Filters work strictly with an AND condition when multiple filters are selected. While this works for narrowing down issues, many teams (especially Scrum teams managing multiple assignees or components) often need an OR condition. For example, I want to quickly view issues…
-
Reactivate my account
I cannot access my account. Please help I did all the things you provide in the guide and still couldn't log in to Please help
-
Does original estimate aggregate from subtasks to parent story in team-managed projects?
Hi community, I'm working in a team-managed Jira Software project with time estimation enabled (original estimate in hours). Our current setup: * Stories in the backlog * Each story is broken into subtasks (Back / Front / QA) * Original estimate is set on each subtask in hours Expected behavior: The sum of subtask…
-
Time Spent roll-up from Story/Task subtasks to Epic
Hi Community, We have the following Jira Cloud hierarchy: Epic └── Story / Task ├── BE Sub-task ├── FE Sub-task └── QA Sub-task Our users log time mainly on the Story/Task subtasks. On the Story/Task level, Σ Time Spent correctly includes the time logged on its subtasks. However, at the Epic level, the Time Tracking field…
-
Best resource management app for Jira?
Hi everyone, I’m the Head of IT Development at a company with around 200 people using Jira. We already use a popular Jira app for time tracking and resource planning, and the timesheets work great. My whole team logs their hours, and I can break them down by account, project, or team. Capacity planning, though, is a…
-
Zephyr Essential app not loading
Zephyr Essential app not loading