Jira Service Management

We installed and use JIRA Service Desk 2.2.0. The default workflow was installed when we set it up.    I have since mangled the workflow by deleting one of the status' and a transiti...

• jira-service-desk

We are setting up service desk and we would like our external clients to use it to submit issues.  We would like to create customer accounts for these external users, but would NOT like them to ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

How to remove jira service desk portal - from all portals page.   I did deleted the project, But it lists on the portal page?

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Hi, We've just moved over to JIRA Service Desk for our internal support system. In transferring from our current job logging system, one of the incoming queues we had was for creditors to email thei...

• jira
• jira-service-desk

How do you change the logo that is shown on the customer page for Service Desk?  See screenshot below.  Thanks! ServiceDeskLogo.png

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello We are trying to use Service Desk to provide UI for Customer so they can add issues to the Project Queue. The problem we have is  once we have a project setup with permissions and roles, ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Dear All, I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well. But we cannot set it up in Service Desk, due the following error: When I try to add a...

• group
• jira
• jira-service-desk

The documentation for the global enabling of public service desks does not match JIRA cloud. The same is true for captcha. Searching in administration finds an entry for captcha but the page loaded d...

• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a possibility for an agent to order the queues individually, and not have to predefine the order? It doesn't seems like it's possible, out of the box, like in JIRA native.

• jira-service-desk

I'm new to the "Service Desk", but I have it operational... there's one key piece of information missing from the customer portal under "My Requests" - The JIRA ID (Reference).  This is availabl...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We would like to implement Service desk feature for our business. What is the difference between JIRA SERVICE DESK USER and CUSTOMER.  Here i'm expecting the person as CUSTOMER who raises t...

• jira-service-desk

The question applies for the people that already had JIRA and Service Desk before the new licensing pricing model. Do they should be worried that, at some point, they will be forced to move to t...

• jira-service-desk

Can I authorize all accounts of the customer group to display all the requests ?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All, I have faced one problem following below picture. When I access to service desk, it keep showing this error called 'Request Form contains configuration errors' how I can solve this problem? ...

• jira-service-desk

Hi, We're about to have 5000 staff use JIRA Service Desk. We'd like to start to collect their feedback on the new customer portal. How can I add a link to a JIRA Issue Collector that goes into our d...

• jira-administration
• jira-service-desk
• server

Can i create different Issue schemas for different issue types in a single project.

• jira-service-desk

One major annoyance I'm having is the inability for managers to not take agent seats for service desk. I just want managers to have access to service desk reports, they will not be servicing tic...

• jira-service-desk

If a customer is added as participant to an issue, how does the added participant actually access the ticket? I do not see the "shared" issue on the "My Requests" screen; only the issues I reported. ...

• jira-service-desk

This is specifically around Service Desk although that uses JIRA workflows underneath so I'm hoping this is quite straightforward. The standard SD workflow means that if an issue is in state "Waitin...

• jira-service-desk

We want to change the verbiage of email notifications sent by our Ondemand instance of Jira. Can that be done? If so, how? Thanks!

• cloud
• jira-service-desk
• jira-service-desk-cloud

hi! at present moment i have at least 25 customer potals, some of them is not really in use. empty.  but they exists in help center. so usefull portals mixed up with totaly useless, i want to r...

• jira-service-desk

I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...

• jira-service-desk

Hello, our HelpDesk requires collaboration JIRA Service Desk with a data source - i.e. list of terminals. Our developers are able to implement a new plugin to JIRA to obtain data. Is there any opti...

• jira-service-desk

Hi, I noticed that if you move an issue from one SD to another, the customer request type is set to "no match" even though we only use one request type for all our SD's which is mapped to the same i...

• jira-service-desk

Good day! The demo ended JIRA SD, requested a new license, has introduced a new key is no longer swear, but I can not create a new query, writes no license. If I overload Jira it does not run, and wr...

• jira-service-desk