Hey guys. I have a question related to projects. Is it possible to creat a sheet in jira, which shows all information of a project like costs, progress and so on? As a summary to get a quick overvie...
Hey guys. Do you know how to creat a customer satisfaction survey which occurs regularly and automatically in jira? After the product has been delivered we would like to ask our customer regularly ...
Is there a way to set project `features` available under jsm project settings using rest API? I looked at the Jira Service Management REST API but it doesn't have the option to get/set proje...
This is the filter we are using and the owner has shared it with the proper project so they should be able to see if. due <= 5d AND project = SS AND issuetype in (standardIssueTypes(), Epic, "Res...
Hi, I am trying to set up a JQL query within a webhook so that when a new ticket is logged and a certain field is selected it will send a message. Flow: - Within the self service portal a us...
I'm trying to set up a report to do as the subject Track success with percent of SLAs met. Following the instructions, I get a report but the % calculations seem incorrect. For example I wan...
Currently the only SLA we have set up is the 'Time to first response'. When a customer creates a ticket, Jira automatically sends them the initial email saying "Thanks, we've received your r...
I received a message this morning when logging into JSD: "From January 2023, we'll start removing access to the old issue view. Apps and extensions that display this view won't work anymore." After...
Hi, I'm hopeful someone can help with what I hope is a simple query. We are in the early stages of setting up our cloud JSM Helpdesk and would like to achieve the following; When a user logs a...
We have 2 service desks both of them have the same automation, we received a request from one of them but when our team replied to that request it was sent from the email of the other service desk an...
JSM Widget Fails at Log in with error Something went wrong while attempting to validate your credentials. The widget is embedded into our SaaS product. The user gets a login screen if not ...
I want to change the Project Key, how do I do this?
Hi, I'm writing a Forge Custom UI app as a jira global page. There is a requirement to fetch data from an external data source. I've setup a test environment for the external...
I cannot add more people to the project despite having an administrator role. What could I do? Thanks
Hey, When raising a ticket via the portal: does the reporter can add viewers in this stage? can I add the request participant field in the create screen? or- only after submitting he should enter...
Hi there, when i have new users (Service Desk Customers) added to Jira Servicedesk, they have to walk through this wizard, which is completely not matching to our company and is producing more quest...
I am attempting to calculate the difference between two custom fields (in days) and populate the result into a number field. See screenshot below for what I have entered. I get an err...
Hey, I want to create a custom report Like mentioned here (I am an administrator) and the option is not available. I went to project-> reports-> searched for create new report, but...
The orgnaization wants a dashbaorad that includes a 3D report knowing that we are using Custom Charts plugin but is doesn't support 3D reports.
There is a portal group where I have configured only one request form in the JIRA customer portal, the use case here is, when the customer clicks on the portal group, it should directly be redirected...
Dear Sir/Madam I have created an user group and would like to add this group in Notification Scheme so that the group members can receive notifications. But when I search the group name, it's showed...
I have a team who needs to capture location and append it to the raised ticket through customer portal (Jira Service Management). Do we have any option with which this can be achieved?
Hi, Is there any beginner guide available to set up JIRA SERVICE DESK for the first time? Let me know. Regards, Kiran Ghuge
Hello, I have created a schema by importing from discovery and tested many things on that schema. Now I want to implement real project with this schema. For this I wanted to clean up this sc...
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