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Jira Service Management
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Hi, We have the issue that Jira does not show the "correct" reporter. Setting in Jira: Tickets are only created via mail Here's the scenario when it's all done via Outlook: Email comes in and ...
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I'd like to migrate a team from using Jira Software to Jira Servive Management in our cloud subscription. I've created a JSM project using the existing JSW project as a template. If I bulk move th...
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Hi, I want to be able to automate the population of a custom field within out Jira instance. Customer names are stored within a custom field call clients as a drop down however as part of the onboar...
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We plan to integrate MS Teams with JSM. We are assuming that a non-licensed user can use the chat to raise a ticket, is it feasible? Thanks
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Do we have to pay to use the chat integration in jira service management ? https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/
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Hi, We are currently testing Forms in order to add some info to the ticket created by the customer. This is what we like to do: We have 2 fields on the request 'Impact' and 'Urgency', the pr...
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I have a Jira board containing issues with 2 People fields: Developer and QA. I want to apply Jira automation to my board such that whenever a ticket moves from In Progress to Testing(or between any ...
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Dear Sir/Madam The notification emails only working for Issue Created and Issue Commented with tagging. Not sure why it didn't works on other events such as issue assigned, issue resolved, e...
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Jira Desk Showing Meintenance page from Past 30 minutes. Anyone else facing this issue?
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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...
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Hi All! I have this situation, A year ago, a customer (portal only) has been migrated as atlassian account since he was included into 1 software project and 1 Service Management proje...
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Hello community, I am testing Jira Service Desk for multi customer approach. Currently i have setup 1 project and created multiple organisations, where i can group the customers. So...
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When an end user fills out the customer satisfaction survey I am seeing the activity with the customer satisfaction rating, and then also seeing 3 more updates in the ticket. Why are there so ...
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Using advanced filter in Jira doesn’t seem to work properly. The Reporter filter does not work as it keeps loading and never returns results.
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Hello, the Participant Share link is missing on newly created tickets for our customers. It is visible after the ticket status is changed to something other than the "new" status. Where can I adj...
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Puedo configurar distintos SLA dependiendo del servicio o el único criterio que se puede usar para diferenciar SLAs es por issue type? Me gustaría poder definir que cada servicio tenga un tiem...
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When an agent or customer creates a ticket of change request type, they can add an attachment. That attachment then shows up to the Agent viewing that ticket. For some reason the ability for t...
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Hi everybody in the Jira community. I'm trying to setup an outgoing mail but it keeps saying "AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disa...
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Hi Community, I need to link the status from the JIRA software project to the service desk project. How I can do that?
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Hi to all, when i link an Assets object in Jira issue, i can see it from Asset object main window in the "Connected Jira Issues" part. When i resolve the ticket, it vanishes. I can correctly see i...
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Users unable to do the Bulk Change in issues navigator but users have a Bulk change access Please provide the solution for this issue ASAP
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When I Google search "Webmobyle" my Atlassian page, https://webmobyle.atlassian.net appears in the results with the description "No information is available for this page." and when I click "Lea...
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We are a pharmaceutical company having 350+ employees, and getting work done by internal departments takes time in generating requests and following them later. Is there any solution available in JI...
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Hi everyone, We want to disable this pop-up for everyone. It shows this pop-up when a user logs in. Is it possible? Thanks in advance.
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Hi All, I have a problem with the asset field. I created an asset field called "Nama Proses" that contains some data. The problem is that when I create a request as Requestor the data won't show up ...
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