In the marketplace there is a server app called https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?tab=overview&hosting=server I did the configuration and got the Jira ...
Unable to create an Automation Rule in Jira Cloud Service Management Project Requirement is to view all support ticket raised by the customers within their organization in Customer Support Portal. ...
A person whose only role in an issue is "request participant" left a comment, but the status of the issue didn't change. This request participant could also edit the details of the issue (dele...
Hi everybody, in our customer support tool we get tickets from different sources, e.g. chatbot, call center... To answer our customers request we have to extract their email-adress from the descript...
Hi, i've been trying to complete this tutorial because we have a lot of product portfolios to manage custom fields (especially cascading lists) would be very helpful. Add a conditional fiel...
What is the function of the 'Name' context field?
Hi, Does anyone here has successfully integrated Jira with Mega Hopex? Your answers will be highly appreciated. Thanks Wendy
Hi Community, i have some usecase i like you to ask if you have any idea? Its like that: * Customer creates an Issue on JSM Portal * Agent is working on the Backoffice So far so good. Now...
I use a long URL in an email body, how can I change this is in a user fiendly name?
Hello all. :) I need a graph over an arbitrary period of time (e.g. one year). Here I want to see how the number of tickets of a certain queue has changed. Thanks in advance. :)
How do I when i as a customer, raise a request on behalf of other requestors in the customer portal screeen, presently not visible?
Any Idea how to change to Order of customer satisfaction survey, today order is Very poor -> Poor ->neither poor nor good -> Good -> Vey good
I have had several people in my organization as me if we can populate the "answers" in the service desk form based upon answers to certain prior questions. Example: IT Onboarding What role will thi...
Hey there - I want to hide the "All Requests" option in the "Request" drop down on the top right of the Customer portal via script runner. Any ideas on how to do this?
In Settings, Story issue type is not seen. Trying to add a custom field to the Story issue type.
I am not able to add a custom field to Jira, when I add a custom field it is only added to Jira Service Management. I wish to just remove Jira Service Management (Cloud). How can I do this? ...
I am looking to see if there are any adverse implications when upgrading to JIRA Premium? Downtime? Lost Data? Security Patches? Etc. Thanks! -AS
Hi. I'd like to know, how can I find the right Slack's URL to generate alerts in a specific channel in Slack?
...og.warn "typ :" + wybranytyp if (wybranytyp == "Test1") { CustomAField.setHidden(false) CustomBField.setHidden(true) CustomCField.setHidden(true) if (wybranytyp == "Test2") { CustomAField.setHidden(f...
Hi, In JIRA Data Center we were able to drag and drop files directly from JIRA into a folder on our hard drive. This functionality appears to not be present in JIRA Cloud. Is there a wo...
Hi, I am trying to link two articles that are already created in our knowlegde base to an existing incident before we close it, using the field "Knowlege base" The problem is that when you are...
A user don't received email notification about update on tickets. I used the Notification Helper and when I select him, for his own ticket, I got an error that he is not authorized to ...
We migrated tickets from one of our software boards and they migrated fine, new tickets created on the Service Management board but Users cannot see any of these tickets on the Portal, only New ticke...
Hi I have a patching Job that gets executed first Monday of every month. However, I would like the ticket to be triggered a week earlier so that the Engineers are notified giving them ...
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