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Community resources
Community resources
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Jira Service Management
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Hello to everyone, I want to make a transition issue with automation. Can we add the "Service Desk Category" fields that we use when automatically "resolved"? As a company, we made categor...
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When migrating Jira Service Desk to cloud using the migration assistant tool, will the the original SD and portals be accessible and useable during the migration? - Performance degradation? - Acces...
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Buenos días: Estamos preparando un piloto para un cliente y hemos pensado que las opciones que aparecen en el perfil del usuario de modificar token y cambiar contraseña no es necesario que aparezca ...
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I want to fix the calendar in jira that it stays monthly, every time I press refresh or opens the calendar it jumps to weekly view is very annoying. Each time need to select monthly view again.
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Hello fellow community members, While trying to create an object type mapping for a JSON import of Assets, the UI requires a value of 'Selector'. Though not indicated, but this is a required field....
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Hello, I'm using Jira Work Management for project planning. I'd like to create different Issue screens by type of project. I created a new Issue Type and a screen configuration for it, but I don't s...
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We are working with Jira Service Management, and for reporting reasons we need to identify the country of origin of every incoming ticket, and then be able to create a dashboard with that info. &nbs...
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I am looking to see if there is a way (without adding on more costs) to let our clients know that there are new things available (when I say things, I mean, let the clients know that we are working o...
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I am interested in updating the subscription of my JMS account from Free to standard with the promotion of the 10 free agents but it does not allow to activate it, is this for new subscriptions? ...
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For my customer I am currently setting up Asset, with Asset custom fields to present/select for customers when creating tickets. When I set up my request form, with the Asset custom fields, ...
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Dear community, Im trying to build an automation rule for the list of my leave requests built on Service Management portal request for HR repotring. I have a "Lookup issue" component in my rule wit...
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I am facing this error. Unauthorized: Could not find stored client data for jira:11084391. Is this c
I am facing this error. Unauthorized: Could not find stored client data for jira:11084391. after days my plugin stop working . I have to reinstall and deploy again? any solution?
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Hi, Kindly assist me in making a JQL filter queries that will display request type, status, organization of a specific JSM project that I can use in making a dashboard? Thanks!
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Hello Is it possible to add a conditional field to a service project where depending on what is chosen in parent select list appears a number field (now I found only an option where appears ano...
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Good morning, I create an Automatisation task and I don't understand why it tells me "The following tickets did not match the condition" My actions are simple: * Field value changed: status. ** T...
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Hello. I would like to create a custom pattern file in Discovery which should get some specific information from the scanned servers. The problem is that I can't see how to define a new attribute whe...
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In our IT-Department we have some equipment wie issue to lend few hours or days. We want to implement a process in JSM to: - Reserve specific Equipment (and lock the item only for that reservation)...
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Need a report with the ability to enter a date range and select specific agents to report on tickets
Hello Atlassian Community! I'd like to make a small disclaimer: I am quite a newbie to the Atlassian world. But nevertheless, I need to create a set of reports in JSM where the configuration is main...
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Hi everyone, We first assign an issue to related custom group. Then, users in this group assign it to themselves. But, when a user thinks it is not related with their job, s/he change the group to a...
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Hi, In JSM Access Request workflow there is a Approval process which consists of Manager and System owner approval and once i receive the email notification which is mentioned in the below screensho...
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Hello dears Thanking you for your valuable support... Is it possible to add customer notes from the customer portal? In other words, internal notes can be created at the client level, in the same w...
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Is this possible - if yes, how - to trigger ticket creation in the different organization, our client, when we are facing incident in our service. Is this also possible to close that ticket when the ...
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Where can i check and modify Σ Time Spent or Time Spent field ?
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What is the best way to go about this? Do all the custom fields within instance A have to live in instance B before import? Or do those fields get auto created?
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Hi, I am hoping someone can help. We receive a number of automated alerts through Jira and I am trying to set up an automation to fill certain fields however it will not pick up 2 of them so I am ha...
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