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- Questions
Jira Service Management
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Recently we linked a field in the service desk but it only works on newly created issues. Scenario: In the service desk, we have an "App Version" field linked to a "Version Identified...
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Are there any plans to make it possible to create and edit canned responses from a central place rather than have to do it within a ticket? Also, it would be really helpful to be able to include ima...
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I am currently using JSM free plan (Standard) with admin permission. I am setting up a support team, alerts, and notifications for a service project with On-call support schedules. With the current ...
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I am setting up a Help Desk portal using Jira Service Management (Cloud) for a project. I have configured the portal, the request forms, the issue type, workflow, and the request types. In my w...
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Is it possible to add +Create to the bottom of all columns? We have non-software Teams using Jira and this would be helpful. In Work Management not Software Management. See pic.
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Hi Team, I created a custom field using "Dependent Dropdown" where the use case was to have multiple options displayed at a sub-level. Depending on the options selected by the end-user I wante...
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Hello, Our company wants to start using Jira Service Management, but we didn't find important possibilities. They are: 1. We need to associate information about customers and customers' a...
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I am curious to know if anyone is using Jira for HR onboarding process. Is there a demo that can be viewed? Anyone using it successfully?
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This request type is set to change the status straight to closed as soon as it is opened however, the tickets still show as being an open request which will clog up users requests over time. I hav...
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Hello, I need an automation which does the following action: Automate the average field "Avancementt" in parent link based on values of field "% Avancement" from child links. What i have got so ...
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H I created portal grups for example "HARDVARE REQUESTS" I would like your help to determine the SLA period in this way. what is jql name ?
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HI, If I have Jira issue collector and want to inject it in our website Jira must be published over internet to be able to allow customer to us it? Iam using datacenter version.
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We connected helpdesk. Emails are coming in (task is being created). When you answer the client in the task, he does not get an answer by letter.
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Hello, How can I save templates that later I can use when using email function in the top right corner.
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Hello Everyone, I want to find whether issues linked with epic is story or not.Kindly guide me, how we can achieve this by using script runner behaviour. Thanks and Regards, Jyoti
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Dears , I modified some requests workflow to show some status in the customer portal for example to allow them to withdraw their requests but the issue it is not appear in the old requests before mo...
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Good morning, I created a custom field single select list. However, my options are too long (too much charcacter) and we can't see the entire options. I found this issue alr...
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Hello, I need an automation which does the following action: Automate the average field "Avancementt" in parent link based on values of field "% Avancement" from child links. What i have got so ...
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Hello I have a project with two request type The First Request Type is created by the end user The Second Request Type is created by the automation when the first request done The F...
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I am trying to integrate Rundeck server with JIRA. Please share me details about this integration steps,
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Hi there, I am importing some Zendesk data into Jira, I can't use any third party apps due to privacy concerns so it's CSV imports. There are three CSV that have come from Zendesk, one with issues,...
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Hello i have created a new portal group category this portal group is called "abc requests" i just want to create an automation belonging to this portal group i just want to receive notifications...
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We have encountered an issue for a long time. Every time when a normal user login into customer Portal, we need to reset password and get that reset password from email to login successfully. However...
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I am currently trying to take data from a multi - select field that the customer fill out and then lookup objects that match the values in this field. Then I would like to add those objects to an ins...
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still went ahead and allowed me to create ticket without description. I created another ticket with description populated and it was not stored.
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