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Jira Service Management
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Jira Desk Showing Meintenance page from Past 30 minutes. Anyone else facing this issue?
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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...
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Hi All! I have this situation, A year ago, a customer (portal only) has been migrated as atlassian account since he was included into 1 software project and 1 Service Management proje...
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Hello community, I am testing Jira Service Desk for multi customer approach. Currently i have setup 1 project and created multiple organisations, where i can group the customers. So...
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When an end user fills out the customer satisfaction survey I am seeing the activity with the customer satisfaction rating, and then also seeing 3 more updates in the ticket. Why are there so ...
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Using advanced filter in Jira doesn’t seem to work properly. The Reporter filter does not work as it keeps loading and never returns results.
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Hello, the Participant Share link is missing on newly created tickets for our customers. It is visible after the ticket status is changed to something other than the "new" status. Where can I adj...
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Puedo configurar distintos SLA dependiendo del servicio o el único criterio que se puede usar para diferenciar SLAs es por issue type? Me gustaría poder definir que cada servicio tenga un tiem...
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When an agent or customer creates a ticket of change request type, they can add an attachment. That attachment then shows up to the Agent viewing that ticket. For some reason the ability for t...
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Hi everybody in the Jira community. I'm trying to setup an outgoing mail but it keeps saying "AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disa...
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Hi Community, I need to link the status from the JIRA software project to the service desk project. How I can do that?
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Hi to all, when i link an Assets object in Jira issue, i can see it from Asset object main window in the "Connected Jira Issues" part. When i resolve the ticket, it vanishes. I can correctly see i...
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Users unable to do the Bulk Change in issues navigator but users have a Bulk change access Please provide the solution for this issue ASAP
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When I Google search "Webmobyle" my Atlassian page, https://webmobyle.atlassian.net appears in the results with the description "No information is available for this page." and when I click "Lea...
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We are a pharmaceutical company having 350+ employees, and getting work done by internal departments takes time in generating requests and following them later. Is there any solution available in JI...
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Hi everyone, We want to disable this pop-up for everyone. It shows this pop-up when a user logs in. Is it possible? Thanks in advance.
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Hi All, I have a problem with the asset field. I created an asset field called "Nama Proses" that contains some data. The problem is that when I create a request as Requestor the data won't show up ...
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Hi Team, I make an automation to select an object from asset management and put it in the custom field of asset management. Since the field return a list of object, the automation is not working. ...
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Hi Jirasians! i pulled out my reports from Jira Service Management and what baffles me is that some tickets has Time to Resolution while some dont? is there something that needs to be done so that ...
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Hello, looks like I'm unable to grant site access to new managed users in a new improved UI for admin.atlassian.com. My instance was moved to this new centralized user access and I no longer see the ...
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Hello! I have this scenario: 1. There are 3 custom fields when we create a ticket: a. Days to Prepare Delivery (numeric) = customfield_11111 b. Legal Delivery Date ...
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Hello, I want to show the organization that a user belongs to in an internal email. How would I go about doing this?
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Good afternoon, I have a question if it is possible through automation for Jira to create an automation where the same replica the comment made in the parent incident. This replication would be done ...
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Hi, What is the Difference between Group(Service Desk) and Group Custom Field Value(SPINS Team). Can some will help me out what is difference of both the things which i have used in the Notificatio...
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Request Participant not working for some users It stopped working for some users, we have tested this by sending email from OWA but no luck Thank you Ola
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