Jira Service Management

We have the requirement to migrate the existing JIRA Service Desk data to another system as part of JIRA upgrade. Do we have option of export/import the Service Desk data just like JIRA?

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I set automatic watchers (one or more) to all isues created in the project? I need it for JiraConnect push notifications.

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I've just installed the Jira Service Desk add-on to my new server. While I have production licenses for all my other products, the Service Desk add-on is using an eval license. When I click to create...

• jira-service-desk
• project

I install "Push Notifications for JIRA Connect" and it doesn't work. On my JIRAConnect I set push notification for creating task, also on my iPhone and it doesn't send me anything. Where is a problem?

• jira-service-desk

Dear Sir, Where I found documentation (Administration Guide ) for Servicedesk ver 1.2.5 in PDF format Thanks,

• jira-service-desk
• service

I like the Service Desk plugin but the current user-based pricing model (requiring a new user for each Service Desk customer) doesn't work for the case where you want to support many external custome...

• jira-service-desk

How can I set working hours for SLA, bacause we don't offer our clients 24-hour support? Is there any solution for that?

• jira-service-desk

I have other Hip Chat notifcation problem. I add Hip Chat notification in post functions in workflow on the last position. In HSQL DB it's working, but now I'm on MySQL and if customer try to create ...

• jira-service-desk

Is this possible to set permission for Service Desk Customers (JIRA Service Desk) to see only one type of issues and cannot see other types?

• jira-service-desk

Hello, I want to sort my Emails on service desk. I heard that the following is possible but i dont know how: If I get e.g. 100 different emails than I want to assign all mails about IT to the IT ...

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Is it possible to export and import SLAs from one JIRA Service desk to another or from one environment to another. If so can some one let me know the best way to do it.

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I've checked the integrity in http://IP_adress:8080/secure/admin/IntegrityChecker.jspaandthere is a problem with: Check workflow integrity <input type="checkbox" name="integrity_check_4_6" value=...

• jira-service-desk

i have one service desk project as IT helpdesk, all the users have access on that service desk, and i have one custom field i created so the users can CC other users on the issue as you can see in th...

• jira-service-desk

Hi, I am trying to display jira on demand in a frameset but cannot get the login page to display properly. The url is amsolutions.atlassian.net.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to notify a reporter on the issue created event in Service Desk when an issue is created via email and not through the customer portal? It is my understanding that Service Desk is inte...

• jira-service-desk

I have this error then I try to create new issue (task). Where is the problem?

• jira-service-desk

What does it mean: You are using HSQL DB, which is an in-memory database and susceptible to corruption when abnormally terminated. DO NOT USE THIS IN A PRODUCTION SYSTEM. Instead we recommend using ...

• jira-service-desk

I set the Hip Chat notification for creating issue and I have a message on Hip Chat like this: "The post function should be configured after the issue is actually created within the transition for pr...

• jira-service-desk

How can i associate a user with a particular project

• jira-service-desk

We have a customer that uses JIRA and plugin Service Desk. They want to let their customers access JIRA but not see SLAs, is it possible? (I know that is possible to restrict users to customer port...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there any way to select Pre-configured Canned Responses during workflow transition(Screen) such that users could be able to select appropriate Canned Response during workflow transition itself.

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We want to use JIRA Service Desk for our end customer support, where we, on one hand, may get kind of pre-sales inquiries via E-Mail; and support inquiries from existing users of our platform. Howe...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Do you now how to set friendly URL for Customer Service Desk (JIRA Service Desk) instead of: http://xxx.xxx.xxx.xx:8080/servicedesk/customer/xx/? I want for example http://servicedesk.mycompanydomain...

• jira-service-desk

I have a problem with Service Desk form for customers. I add some required fields but there is no information, when customer didn't fill it. I've check radio button option and a select list. Please h...

• jira-service-desk

I would like for my users to see issues that they have access based on security level in the customer portal. Currently they are able to see in the customer portal only issues that they create. For...

• customer-portal