SLA working hours

How can I set working hours for SLA, bacause we don't offer our clients 24-hour support? Is there any solution for that?

1 answer

1 accepted

1 vote

Answer accepted

Hi Pawel,

This is done by creating a calendar:

https://confluence.atlassian.com/display/SERVICEDESK/SLAs

In a calendar you can specify your working hours for every weekday. Afterwards you just link the specific calendar to your goal and the time tracking will take your calendar into account.

Hope this solves your problem!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes, thanks

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

SLA working hours

1 answer

1 accepted

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events