I would like for my users to see issues that they have access based on security level in the customer portal. Currently they are able to see in the customer portal only issues that they create.
For instance, user 1 has access to view issues A and B in the project. Issue A was created by user 1 and issue B created by user 2. In the customer portal User 1 is able to see issue A only. I would like for User 1 to see issues A and B in the customer portal.
I think you can do that as follows:
When an issue created, it will be accessible by only user 1 and user 2 until the issue security scheme is changed to Public.
Hope that helps.
Hi Mehmet. I was able to set the security schemes and it works well inside the service desk but I can still not access the issues via the customer portal.
In the portal, I am able to see only my issues created via the portal. It excludes my issues created via email. Is there a way around this problem?
The customer portal displays only the user's issues created via the portal in the My requests page. It excludes the issues created via email or through the service desk.
I do not understand well what you meand by 'another application running up front on top of the service desk' . We are running the normal jira Service Desk. No agile.
The other option I see is to grant permission to my clients to see the service desk. The problem with this is that the SLA tab is displayed in the project navigator. Do you know of a way to hide the SLA tab?
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