Show customer the assignee

[Bastian Engelsberg]

Our company wants to build a small Service Desk for an external customer. The reporter should be able to see to which of our agents his ticket is assigned to.

Is there a way to archive that?

[Hardik Parekh]

This plugin can help you for achieving that.

https://intenso.atlassian.net/wiki/display/SPFJSD/Extension+for+JIRA+Service+Desk

Create custom field, copy value of assignee field to that custom field & display that field to customer portal view.

[Tan Tai Nguyen]

Hi Hardik, can you be so kind to help to setup it? I am trying to follow your steps but without success. I need to show the Agent in charge to the Customer Portal. Many thanks in advance! Regards Tai

[Scott Kimber]

For others looking for this functionality, intenso has updated that extension to make this easier.  In Project Settings under Extension, just click General and then toggle the Show Assignee option.