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Jira Service Management
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issue type = Content Update screen scheme for this issue type = MyScreen (contain 12 Fields) This request type which you can see on picture used 6 fields from above screen scheme. But wh...
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Dear all, In order to customize the view of the Jira SD Portal the Refined Theme for Jira SD as an Add-on was used and customized pictures added, which were made bigger. And the issue is that when t...
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Working on: Jira Service Desk - Cloud We were planning to incorporate email templates into the workflow. e.g. Within a status when invoked, based on selection of organization and choic...
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Can I control which customers an Agent has access to? I may want Agent 1 to have access to Customer A and Customer C. And I may want Agent 2 to have access to Customer B and Customer C.&n...
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Hello, I am trying to set up a service desk project as an IT helpdesk and I need some assistance with the email notifications. So far I was able to set up the initial customer issue email...
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On a request type, I can't seem to add "Attachments" as a field. I only see the following (attached picture) How do I get "Attachments" to show up?
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I'm attempting to configure the URL for a project in [project] > Settings > Details > URL so that instead of having the URL https://jira.my.domain/servicedesk/customer/portal/1 it's more lik...
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How do I set up each of our clients in Service Desk? We need to be able put in Client name, address, version of the software, when implemented, contract information, etc. along with who i...
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By closing one sprint or a board within a Project, other sprint or board get closed in other projects. The boards are totally independent from each other and they're not parallel. ...
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Some of our clients access the service desk from mobile and we would like to eliminate the column "Service desk" from the table. Currently, the columns that are shown are: Type, Reference, Su...
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JIRA Service Desk use old fav icon. How repair?
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Our jira service desk portal too slow and check the slow queries log file. Some queries taking nearly 8=10 sec. How can improve the performance? Here is example: /rest/servicedesk/1/servicedesk/CS/...
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I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to. No captcha is show...
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Hi everyone! About setting up email in JIRA DESK. We do not want to open calls by email, we want to enable only the inclusion of comments in calls already open. In the training we did, we were told ...
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Buenos días, quisiera saber si es posible agregar dentro de una transición habilitada para el cliente, se habilite el botón "Prioridad" para que el cliente pueda dar aviso si la prioridad disminuye o...
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Buenos días, quisiera saber si es posible agregar dentro de una transición habilitada para el cliente, se habilite el botón "Prioridad" para que el cliente pueda dar aviso si la prioridad disminuye o...
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Dear all, Is it possible with service desk cloud version to have a portal that provides access to different service desk projects?
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When you open the form of a task there is a section where you can see the subtasks associated with this task with some fields. I would need to be able to add a couple of customfields in this secti...
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What is the best way to manage continuous development of an existing "live" service desk project. We are live since a few months back with quite many active users. Now when we have new development ne...
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Hi, My clients asked me if it possible to add subtitle to portal in order to make groups of questions? if we can't maybe just add color on different fields. I know it's impossible with the c...
1,437 views 5 0 Deleted user August 28, 2018 -
Hey, so I want that, when I am changing the status as example from 'work in progress' to 'completed' that a new issue creating page will open is that possible?
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Dear Community, Maybe I am the only one with this issue. Everytime I create an custom field I add the project ID and the related issue type to the name. For example: ASD: Bank HG - Cost Center. Jira...
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we are new to Jira Service Desk we want to add CC and BCC emails Address to user Requests ,can you tell me the way configuration
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We are getting the following error. Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Logon failure: unknown user name or bad password."
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Is there something special we need to do to get notification when a change request goes to peer revi
We are not getting email notification when a ticket move from peer reviewer to manager approval. Is there something specific we need to configured. We do get notification when th...
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